Support HoursUpdated 2 hours ago
The fastest way to reach us
Use our Contact Form, or email the team for your region. Including your order number helps us respond faster.
| Australia, NZ, United Kingdom | United States | |
|---|---|---|
| [email protected] | [email protected] | |
| Phone | +61 2 5503 9662 | +1 417 794 5846 |
| Phone hours | Mon–Fri, 10am–3pm AEDT (support) | Mon–Fri, 10am–4pm PT (support) Mon–Fri, 10am–6pm ET (sales) |
| Team hours | Mon–Fri, 9am–5pm AEST/AEDT | Mon–Fri, 9am–5pm PT |
On the US line, press 1 for sales and product questions, 2 for an existing order (including delivery, returns and warranty), or 3 for troubleshooting and installation. Calls outside hours go to voicemail, and we’ll call you back.
Response times
We reply to all emails within 1–2 business days. During Black Friday and the holiday season, please allow an extra business day. Sending one message per enquiry, rather than several, keeps your place in the queue and gets you a faster answer.