vitalplus

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We sometimes ship in multiple parcels. Check all tracking numbers. If an item is missing or a bundle component didn’t arrive, provide your order number and we’ll track each parcel and escalate to our customer service team if necessary.

What if I’m missing parts or the chiller wasn’t included but I ordered a bundle?

Vital+ Cedar Wood & Stainless Steel Ice Bath

Shipping and Product Set Up

How should I prepare the sauna before each use?

What should I do after each sauna session?

General Care & Maintenance

What comes in the box?

How many people do I need to assemble the sauna?

What tools are required to assemble it?

How long does assembly take?

What are the assembled dimensions — will it fit through my doorway?

How heavy are the cartons — do I need special help?

Where can I place the sauna in my home?

What are the electrical requirements / power?

How do I prepare my home before delivery?

What should I inspect at delivery?

How do I set up and operate the sauna?

What are the red-light therapy instructions?

Can children or pregnant people use the sauna?

What happens if parts are missing or damaged?

What warranty does the sauna have and can I extend it?

Do you ship to Alaska, Hawaii or territories?

Shipping & Product Set Up

How do I clean the interior wood panels?

How do I clean the exterior wood surfaces?

Can I use cleaning chemicals or solvents?

Can I use sharp tools or abrasive pads to remove marks?

How do I clean the glass door?

Can I use a scraper or blade on the glass?

Cleaning

How should I maintain the sauna in dry climates?

How should I maintain the sauna in humid climates?

Can the sauna be stored in a garage or humid space?

Are there any precautions during transportation?

Climate & Storage

Should I unplug the sauna when not in use?

How often should I inspect the sauna?

Recommended Ongoing Care

Electrical & Safety Maintenance

What is the warranty?

How do I request the extended 12-month warranty?

Does the warranty cover glass breakage?

Warranty

Vital+ XEN Infrared Wooden Sauna (AU Exclusive)

What is the Cedar Wood & Stainless Steel Ice Bath?

Which sizes do you offer (1-man / 2-man)?

What are the dimensions & weight of the packaging for the Cedar Wood Tubs ?

How heavy are the Cedar Wood Tubs?

What colours are available?

Is a chiller included?

Can this be used commercially?

General Product Information

The metal bands around the tub feel loose. Is that normal?

Any special care for the cedar wood?

There are visible gaps between the cedar staves. Is this normal?

The wood looks discoloured. Is that covered?

The tub is leaking. How do I know where it’s coming from?

What basic maintenance is required to keep my cedar tub and chiller healthy?

The tub doesn’t sit level. What should I do?

Do I need to winterise the tub or chiller?

Cleaning, Care and Maintenance

What delivery options do you offer?

My Cedar Tub arrived damaged. What should I do?

The crate looked damaged, but the tub seems okay. Should I be concerned?

The stainless-steel liner is dented or scratched. Is that normal?

The cedar wood has cracks. Is this a defect?

What do I need to know before delivery?

Will the tub arrive in one piece?

My delivery path has narrow doors/stairs — what should I do?

Can the tub be installed on an upper floor?

What are the water & drainage requirements?

What plumbing connections are needed?

Who unpacks and installs the tub & chiller?

Can I install the tub outdoors?

What are the Ice Bath Specifications, Design Features & Inclusions

How long should I stay in my ice bath?

What are the Ice Bath Specifications, Design Features & Inclusions copy

How long does the Ice Bath take to set up?

How often do I have to replace the water in my Ice Bath?

Do I need to add ice every time?

Is it safe to fully submerge my torso and head?

Does the Barrel come with a drain system?

Can I move the Bath once filled?

Ice Bath Pod

What are the Ice Bath Barrel Specifications, Design Features & Inclusions

How long does the Ice Bath Barrel take to set up?

How cold should the water be for an ice bath?

Do I need any special installation?

How often do I have to replace the water in my Ice Bath Barrel?

What’s unique about the Ice Bath Barrel design?

How do I fill the Ice Bath Barrel?

Can I move the Barrel once filled?

Can two people share an Ice Bath Barrel?

Does it include a cover?

Ice Bath Barrel

What are the Ice Bath Pro Specifications, Design Features & Inclusions

How long does the Ice Bath Pro take to set up?

How quickly can it cool water?

How often do I have to replace the water in my Ice Bath Pro?

What distinguishes the Ice Bath Pro from a standard ice bath?

Does the Ice Bath Pro require special installation?

Is the Ice Bath Pro suitable for commercial or gym use?

How durable is the Ice Bath Pro’s exterior?

Ice Bath Pro

What is the size difference?

How do I choose between a standard Ice Bath, Barrel, or Pro model?

Which model retains cold temperatures the longest?

Which design is best for frequent, high-intensity use?

Do all models support a Chiller hookup?

Ice Bath Comparisons (Bath vs Barrel vs Pro)

Vital+ Ice Baths

What are the Ultra Chiller X1 Specifications, Design Features & Inclusions

What is a Ultra Chiller X1 and how does it work with an ice bath?

Do I need a Ultra Chiller X1 if I use ice regularly?

How do I install the Ultra Chiller X1?

Are Ultra Chiller X1 noisy or disruptive?

Can a Ultra Chiller X1 handle extremely hot ambient climates?

Does a Ultra Chiller X1 require special electrical work?

Is the Ultra Chiller X1 compatible with all Vital+ ice bath models?

Ultra X1 Chiller

What are the Ultra X2 Chiller Specifications, Design Features & Inclusions

What is a Ultra X2 Chiller and how does it work with an ice bath?

Do I need a Ultra X2 Chiller if I use ice regularly?

How do I install the Ultra X2 Chiller?

Are Ultra Ultra X2 Chillers noisy or disruptive?

Can a Ultra X2 Chiller handle extremely hot ambient climates?

Does a Ultra X2 Chiller require special electrical work?

Is the Ultra X2 Chiller compatible with all Vital+ ice bath models?

Ultra X2 Chiller

What are the Chiller Max Specifications, Design Features & Inclusions

How long does the Chiller Max take to chill the water temperature

Can I leave the Chiller Max on at all times?

What makes the Chiller Max different from a standard Chiller?

Does the chiller max offer a heating function?

Is the Chiller Max compatible with all Ice bath models?

Ultra Max Chiller

Whats the differences between Ultra X1, Ultra X2 and Chiller Max?

How long does each Chiller unit take to cool water?

How do I choose between a Chiller, Chiller Ultra X2 and the Chiller Max?

Chiller Comparisons (Chiller vs Chiller Max)

Vital+ Chillers

What is the weight limit for the bamboo chair in the SaunaPod?

What are the SaunaPod Specifications, Design Features & Inclusions

What is the Sauna Pod, and how does it work?

Does the Sauna Pod require any special installation?

How long and how often should I spend in the SaunaPod?

How does a steam sauna differ from an infrared sauna?

How do I operate the Steam SaunaPod

How long does it take for the Sauna Pod to produce steam?

Is steam therapy safe for everyone?

Does steam sauna usage help with weight loss?

Can I add essential oils to my sauna?

What is the weight limit for the portable chair in the SaunaPod?

Can I use it indoors and outdoors?

How many people can comfortably fit inside the SaunaPod?

How can I access the SaunaPod Steam Instruction Manual?

SaunaPod (Steam based)

What are the Infrared SaunaPod Specifications, Design Features & Inclusions

How does Infrared SaunaPod work?

Do I need special installation for an Infrared Sauna Pod?

How long does it take for an Infrared Sauna Pod to heat up?

What are the main health benefits of infrared therapy?

What is the typical usage and frequency of the Infrared sauna?

Are infrared saunas energy-efficient?

What electro-mangnetic frequency (EMF) does the Infrared Sauna run?

How many KWh and Amps the infrared sauna pod requires?

Infrared SaunaPod

What's the difference between steam sauna and dry sauna?

Which sauna type is better for me: steam or infrared?

Which sauna heats up faster?

Does one sauna have more health benefits than the other?

Which sauna is easier to maintain?

Is there a significant difference in energy usage?

Where can I see customer reviews or testimonials?

SaunaPod Comparisons (Steam vs. Infrared)

Vital+ Portable Saunas

What are the health benefits associated with using an Ice Baths?

Does an ice bath help with weight loss?

Ice Baths Benefits

What are the health benefits associated with using the Infrared SaunaPod?

What are the health benefits associated with the Steam SaunaPod?

What are the health benefits associated with Chromothreapy?

Does an infrared sauna burn calories and support weight loss?

SaunaPod Benefits

What are the benefits of contrast therapy?

What are the steps used in contrast therapy?

Contrast Therapy Benefits

Ice Bath & SaunaPod Benefits

SaunaPod Safety Guidelines

Ice Bath Safety Guidelines

Are the water chillers water proof?

Health & Safety FAQs

Are your saunas or ice baths certified by safety or quality organizations?

Do Vital+ products emit any harmful chemicals during operation?

What chemicals are used in the water treatment or sanitizing processes for Vital+ ice baths, and are they safe?

Are any materials or chemicals used in Vital+ products known to trigger allergies or sensitivities?

What safety certifications does Vital+ hold to ensure our products meet chemical safety standards?

How can I be sure that using Vital+ products won’t expose me to harmful chemicals?

Safety & Certification

General Safety Guidelines & Certifications

What if I’m missing parts or the chiller wasn’t included but I ordered a bundle?Updated an hour ago