Cancellation PolicyUpdated 2 hours ago

Cancelling your order
We can cancel your order free of charge, with a full refund, as long as our warehouse hasn’t started packing it. Email us your order number as soon as possible. Orders are often packed within hours, so a cancellation request isn’t confirmed until we reply to say it’s done. 

We’ll reply within 1-2 business days. Refunds appear within 2–5 business days depending on your bank or provider. If your order has already been packed or dispatched, we can’t stop it. Once it arrives, you can return it under our Returns Policy. Change-of-mind costs apply.

If we can’t cancel your order
Occasionally, an order is packed before we can stop it. When that happens, we’ll ask the carrier to recall it. If the recall works, we’ll cancel the order and refund you in full. If the carrier can’t recall it, the order will be delivered as normal, and you can return it under our Returns Policy with change-of-mind terms applied.

United Kingdom: you can cancel at any time from placing your order until 14 days after delivery, without paying a restocking fee. See the UK section of our Returns Policy.

Changing your order

• Address: contact us immediately. We can guarantee an address change before dispatch. After dispatch, we’ll try to arrange a redirection, but it isn’t always possible, and any carrier fees are yours to pay.
• Product, model or colour: possible before your order is packed, subject to stock. We’ll cancel the original and place a new order for you, and refund or charge the difference.
• Delivery date: tell us before dispatch, and we’ll schedule around you at no cost. Holds requested after dispatch may incur a carrier holding surcharge (see Shipping Policy).

Duplicate orders
Placed the same order twice by accident? Tell us straight away. If neither order has been packed, we’ll cancel the duplicate and refund it in full.

Order verification
Sometimes our system holds an order for a routine security check. It’s not a reflection on you. We may contact you for a few extra details. If we can’t verify an order, we may cancel it and refund you in full.

Backordered and made-to-order items
These can be cancelled for a full refund at any time before dispatch. See Backorder Terms.