Policies
Know what's covered and how to make a claim. Vital+ warranties are per product and per region; find yours here.
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Shipping Policy
Where we shipWe deliver to Australia, New Zealand, the United Kingdom and the United States. Each order ships from the warehouse closest to you:. We don’t ship outside these regions through our standard checkout. Kia Ora! For our New Zealand customer
Limited Warranty Policy
Warranty Coverage. How Warranty Assessments Work. Each product in your order is assessed individually under warranty. Warranty periods by product
Returns Policy
The short version: you have 30 days from delivery to request a change-of-mind return on eligible products in new condition. If something is faulty, damaged or not as described, that isn’t a return. It’s covered by our Limited Warranty Policy and your
Cancellation Policy
Cancelling your orderWe can cancel your order free of charge, with a full refund, as long as our warehouse hasn’t started packing it. Email us your order number as soon as possible. Orders are often packed within hours, so a cancellation request isn’
Promotional Terms
These terms apply to all Vital+ sales, promo codes, bundles and limited-time offers, including Black Friday and Cyber Monday. Sale pricingSale prices are shown on each product page. “Up to” offers (for example, “up to 50% off”) mean the discount vari
Backorder Terms
Some of our most popular products, including the XEN, Acrylic and Cedar ranges, are made to order. When you order a backordered product, you’re securing your unit before it’s built and shipped. How it works. Keeping you updatedWe’ll email you at each
Your Consumer Rights
Our warranty is something we offer. Your consumer rights are something you have by law, and our policies never override them. Here’s how they work in each region. When consumer rights applyIn every region we sell, products must be of acceptable (or s
Damaged, Faulty or Missing on Arrival
If your order arrived damaged, won’t work out of the box, or something’s missing, we’ll make it right at no cost to you. Which one applies to you?. If a problem appears after you’ve been using the product normally, that’s a warranty claim. See Limite