Ordering Spare PartsUpdated 4 hours ago
Need a replacement filter, hose, lid or other part? Most parts are ordered through our team rather than the website, so we can make sure you get the right one for your model. Is your product faulty and under warranty? Don’t buy a part. Make a claim instead, and we’ll cover it. See Start a Claim.
Need a Filter? You can buy directly online. Filter 4-packs and other combos are in Chillers & Accessories.
How to order a part
Email [email protected] (AU, NZ, UK) or [email protected] (US) with:
- Your order number, or your name and address if you bought elsewhere
- Your product and model (for chillers, the serial number from the label)
- The part you need, with a photo of the old part or where it goes
- Your delivery address
Not sure what the part is called? A photo is enough. We’ll identify it for you.
If the part is in stock
- We confirm the part and price, and email you a secure invoice.
- Once it’s paid, we ship it from your regional warehouse.
- You’ll receive a tracking link by email. Delivery follows our standard parcel timeframes.
If the part is out of stock, or not held in your region
- We’ll let you know and give you an estimated timeframe before you pay.
- If you’re happy to go ahead, we order the part through our service team and send you the invoice.
- These orders take longer, usually a few weeks, as the part comes from our supplier. We’ll keep you updated and send tracking once it ships.
Parts we commonly supply
| Product | Parts |
|---|---|
| Chillers | Filters, internal filters, Pro filter lids, hoses (1.2 m and 1.8 m), hose insulation, spare parts kits (connectors, O-rings and seals), drain taps, power cords |
| Inflatable tubs | Lids, lid clips, valves, inlet and outlet connectors, hand pumps, repair kits, carry bags |
| Cedar Tubs | Lid clips, replacement panels, tub repair kit |
| SaunaPod Steam | Tent cover, steamer, steamer lid, steam tubes, dispenser, poles, connectors, chair, remote, sweat mat |
| SaunaPod Infrared | Heating panels, LED and red light strips, poles, connectors, chair, remote, window |
| XEN Sauna | Hinges and hinge rings, door magnet, sealing strip, glass, bench and supports, control panel and control box, infrared and red light panels, speaker, temperature probe, glasses |
Availability changes, so we’ll always confirm stock before invoicing you.
Parts we can’t sell separately
- Internal chiller components (such as the internal pump, compressor or sensors) need a service repair. Contact us, and we’ll arrange it.
- Hose covers are only sold with a complete hose.
- Connectors and O-rings come as part of a spare parts kit.
- Ultra X1 parts: the X1 is discontinued, and replacement parts are no longer available.
Good to know
- Sales and promo codes don’t apply to spare parts.
- Warranty: parts and accessories carry a 12-month warranty. See Limited Warranty Policy.
- Fitting: most parts are a simple swap at home. If we think a part needs a technician, we’ll tell you before you order.