Orders
Manage your Vital+ order! Track delivery, update details, explore payment options or report an issue.
Backordering at Vital+
Some of our most popular products (including the XEN, Acrylic, and Cedars ranges) are made to order. This means when you place your order, you're securing your unit before it's built and shipped. It's how we maintain the standard of what we make. You
Tracking Your Order at Vital+
Everything you need to know about what happens after you place an order with Vital+ from confirmation through to delivery. Before your order ships. Once your order is placed, you'll receive an order confirmation email with your order details and summ
Cancel or Change My Order
Cancellations. Orders can be cancelled before dispatch at no charge. Once an order has been dispatched it can no longer be cancelled. If your order has already shipped and you'd like to return it, see our Returns Policy. To request a cancellation, em
Accepted Payment Methods
We accept the following payment methods at checkout:. Buy Now, Pay Later. We also offer Buy Now, Pay Later options at checkout for qualifying customers:. To use a BNPL option, select your preferred provider at the checkout payment step. Approval, eli
Order Verification
In some cases, our system may flag an order for additional verification before it is processed or dispatched. This is a routine security measure to protect our customers and is not a reflection on you personally. If your order has been placed on hold
Price Adjustments
Bought something and noticed the price dropped shortly after? We've got you covered. If an item you purchased goes on sale within 24 hours of your order being placed, we'll issue a one-time adjustment for the price difference back to your original pa