Returns and Refund PolicyUpdated 11 days ago

We want you to be fully satisfied with your Vital+ purchase. If, for any reason, you wish to return an item, please review the guidelines below. 

• Timeframe
  • 30-Day Return Window: You may return your product within 30 days of delivery. 
• Eligibility 
  • The eligibility criteria differs from product to product. Refer to the below guidance for product specific conditions and criteria eligibility:
    • Ice Bath Pod, Ice Bath Barrel, Ice Bath Pro: 
      • The product must be be in new condition and unused - the product must be free of scratches, dents, dust or other mineral build up as a result of usage
      • The product must be returned in the original packaging 
      • All components must be returned incl. Spare parts
      • Ice Baths which have been filled with water (in full or partially) are not eligible for return.  
      • **We suggest to set up and do a touch/feel test ensuring to assess the quality of the material, assessing the size of the baths and whether this suits your needs and is fit for purpose before using**
    • SaunaPod & Infrared Sauna Pod
      • We suggest to set up and do a test ensuring to assess the quality of the material, assessing the size and whether this suits your needs and is fit for purpose before using
      • You can try it out, but if you have used it and decide to return it, please clean/wipe it and send it back in it's original packaging with all parts in the box
      • The product must be be in new condition and must be free of scratches, dents, dust or other mineral build up as a result of usage
      • The product must be returned in the original packaging 
      • All components must be returned incl. spare parts, user guides.
    • Chiller, Chiller Ultra and Chiller Max:
      • We suggest to set up and do a test ensuring to assess the quality of the material, assessing the size and whether this suits your needs and is fit for purpose before using
      • You can try it out, but if you have used it and decide to return it, please clean/wipe it and send it back in it's original packaging with all parts in the box
      • The product must be be in new condition and must be free of scratches, dents, dust or other mineral build up as a result of usage
      • The product must be returned in the original packaging 
      • All components must be returned incl. spare parts, user guides.
    • Consumables/Accessories: :
      • Filters, hoodies, towels, oils and other accessories listed on our website are non-returnable
• Product Damages/Defect on Arrival/Items Missing
  • Ensure to inspect your products on arrival. If there are visible damages or an item is defective upon set up, ensure to reach out to our customer service team 
  • Similarly, if a product is missing from your delivery ensure to reach out to our customer service team
  • Customer contacts made 90 days after the date of delivery are not entitled to compensation
  • Vital+ does not offer refunds or discounts or replacements based on stock lost in transit. 
• Returns Costs
  • Defective/Damaged on Arrival: If the product arrives damaged or with a manufacturing defect, Vital+ covers the return shipping and replacement of units - subject to eligibility criteria. Refer to our warranty policy for more details on replacements and repairs. 
  • Customer Preference Returns: Vital+ does not offer free returns, for reasons like “changed my mind,” the customer is responsible for shipping costs and restocking fees (10% of the cost of goods)
  • International Duties/Taxes: If an item was shipped internationally (e.g., to New Zealand) and is returned, any duties or taxes paid to customs are non-refundable. Check with local authorities for potential duty drawbacks or credits.
  • Vital+ does not cover the cost incurred by a customer is they wish to drop off the return to a designated location
• Exchanges
  • Currently, exchanges (e.g., switching from one model to another) are processed as a return + new order. Contact our customer service team for a seamless transaction if you want to order a different product.
• Returns Process
  • Contact Us: Email [email protected] OR enter a contact form via our website, ensuring to include the below details - failure to provide may result in a return claim being voided due to failure to substantiate the claim:
    • Name
    • Date of Purchase
    • Photos / Videos of the issue, defect, damage
    • Order # 
  • Assessment: Our customer service team will conduct a thorough review of the returns request before any return is initiated to ensure it is eligible. 
    • Returned approved: Once confirmed, we’ll issue a Return Merchandise Authorization (RMA).
    • Repack Carefully: Return the item in original packaging to prevent damage in transit.
    • Ship It Back: Unless the item is defective or the return is due to our error, return shipping costs are the buyer’s responsibility.
      • Stock in good condition - unopened, original packaging and condition
      • Stock in faulty condition - does not require original packaging
    • Inspection & Refund: Once we receive and inspect the returned product, a refund (minus any restocking fees, if applicable) will be processed to your original payment method. This typically takes 7–10 business days after the item is shipped back to our warehouse partner and the item is confirmed to have met our return standards.
• Refunds
  • A refund will be made in the full amount the consumer paid for the product. Refunds will be provided in the same form as the original payment, unless the business and consumer agree otherwise.
  • Bundles: 
    • Where a product is part of a bundle set and the customer wishes to keep a portion or product within the bundle, the refund will be for the amount less the product which has been kept
    • Please note that if you return only some items from a bundle that includes free products and choose to keep the free item(s), the value of those retained products will be deducted from your refund. You will not receive a full refund for the entire bundle order in such cases.