Where do we ship from? Australia & New Zealand: Our orders are all shipped from our warehouse in Sydney, Australia to all locations in Australia and New ZealandUnited States: Our orders are all shipped from our warehouse in Chino, CaliforniaUnited Ki

<ul id="isPasted"><li dir="ltr" style="font-size: 18px; font-weight: bold;">Where do we ship from?&#xA0;<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 18px;">Australia &amp; New Zealand: Our orders are all shipped from our warehouse in Sydney, Australia to all locations in Australia and New Zealand</li><li style="font-size: 18px;">United States: Our orders are all shipped from our warehouse in Chino, California</li><li style="font-size: 18px;">United Kingdom: Our orders are all shipped from our warehouse in Essex, United Kingdom</li></ul></li><li dir="ltr" style="font-size: 18px; font-weight: bold;">Who do you use as a carrier?&#xA0;<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 18px;">Australia: Australia Post or Direct Freight Express. Specific tracking details and notifications will be provided when your order is shipped.</li><li style="font-size: 18px;">New Zealand: Australia Post &amp; their partner carrier NZ Post. &#xA0;</li><li style="font-size: 18px;">United States: UPS, USPS, XPO or other carriers. Specific tracking details and notifications will be provided when your order is shipped.&#xA0;</li><li style="font-size: 18px;">United Kingdom: DPD</li></ul></li><li dir="ltr" style="font-size: 18px; font-weight: bold;">How long does shipping take?<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 18px;">Shipping: Our warehouse will require 1-2 business days to pick, pack and ship your order. This is dependent on time and date of the order placed. This is standard across all of our warehouse locations.&#xA0;</li></ul></li><li dir="ltr" style="font-size: 18px; font-weight: bold;">How long does delivery take?&#xA0;<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 18px;">Australia<ul style="font-size: initial;"><li style="font-size: 18px;">Parcel Post (standard delivery): Same state: 2-3 business days, Interstate: 3-6 business day</li><li style="font-size: 18px;">Express Shipping: Same state: 1-2+ business days, Interstate: 1-3+ business days.&#xA0;</li></ul></li><li style="font-size: 18px;">New Zealand:&#xA0;<ul style="font-size: initial;"><li style="font-size: 18px;">4-7 business days from order being shipped. &#xA0;</li></ul></li><li style="font-size: 18px;">United States:&#xA0;<ul style="font-size: initial;"><li style="font-size: 18px;">Standard Service: 3-4 business days from shipping date</li><li style="font-size: 18px;">Express Service: 1-2 business days from shipping date</li><li style="font-size: 18px;">Hawaii &amp; Alaska: 5-8 business days from shipping date</li></ul></li><li style="font-size: 18px;">United Kingdom:&#xA0;<ul style="font-size: initial;"><li style="font-size: 18px;">1-2 business days for major cities; 3+ for remote areas. Refer to your tracking details provided for updates. &#xA0;</li></ul></li><li style="font-size: 18px;">Exception or delays:&#xA0;<ul style="font-size: initial;"><li style="font-size: 18px;">Shipping and Delivery Timeframes are provided as guidelines. Delays to these estimated timeframes may occur around sales periods, peak season (pre and post XMAS) and any other unforeseen situations.</li><li style="font-size: 18px;">Vital+ does not offer refunds or discounts or replacements based on delays in shipping timelines</li><li style="font-size: 18px;">Always refer to your Order Confirmation and Tracking Notifications sent via email for further information</li></ul></li></ul></li><li dir="ltr" style="font-size: 18px; font-weight: bold;">Shipping Costs<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 18px;">Standard Shipping Costs are included in the cost of the final purchase price</li><li style="font-size: 18px;">Express Shipping Options may be available at checkout. Additional charges apply, review your options at checkout for delivery timeframes and costs.&#xA0;</li><li style="font-size: 18px;">Reshipping: Where orders are returned or delivery method is failed, the cost of redelivery is borne by the customer. Our customer service team will confirm the amount to be passed on a case by case basis</li><li style="font-size: 18px;" id="isPasted">Order Cancellation Post Fulfilment: Whilst we endeavor to cancel orders prior to shipping, this is not always possible. For customer wishing to cancel orders after fulfilment has occurred, the cost of delivery and return is the responsibility of the customer.</li></ul></li><li dir="ltr" style="font-size: 18px; font-weight: bold;">Are there any duties &amp; tax applicable?<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 18px;">Australia: GST is included in the purchase price for Australian customers.</li><li style="font-size: 18px;">New Zealand: Orders shipped to NZ may be subject to import duties, taxes, or brokerage fees. These charges are the customer&#x2019;s responsibility and vary by region.</li><li style="font-size: 18px;">United States: Domestic US orders typically do not incur additional import duties. Sales tax may apply depending on your state&#x2019;s regulations.</li><li style="font-size: 18px;">United Kingdom: Domestic UK orders typically do not incur additional import duties. Sales tax may apply depending on your state&#x2019;s regulations.</li></ul></li><li dir="ltr" style="font-size: 18px; font-weight: bold;">Shipping Restrictions &amp; Recommendations<ul style="font-size: initial; font-weight: initial;"><li dir="ltr" style="font-size: 18px;">Remote or Hard-to-Reach Areas: Delivery times may exceed the typical estimates. Surcharges could apply.</li><li dir="ltr" style="font-size: 18px;">P.O. Boxes: Some oversized items (e.g., saunas, ice baths) cannot ship to P.O. boxes. A physical address is preferred.</li><li dir="ltr" style="font-size: 18px;">Inspection on Delivery: We recommend inspecting your package upon arrival. If you notice any damage, please document with photos and contact support@getvitalplus.com within 48 hours.</li></ul></li><li dir="ltr" style="font-size: 18px; font-weight: bold;" id="isPasted">Shipments Lost in Transit<ul><li dir="ltr">Shipments lost in transit are subject to a claim or investigation to be completed by the allocated carrier</li><li dir="ltr">Claims and investigation may take up to 30 days to be resolved by the carrier</li><li dir="ltr">The recourse is subject to the outcome of the investigation process and may result in no refund, refund or a replacement being shipped</li></ul></li></ul>

Shipping Policy

Limited WarrantyThis Limited Warranty is provided in addition to, and does not supersede, any non-excludable statutory rights you may hold under relevant law. It does not limit or override those rights in any way. Consumers may submit a claim under t

<ul id="isPasted"><li dir="ltr" style="font-size: 18px; font-weight: bold;">Limited Warranty<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 18px;">This Limited Warranty is provided in addition to, and does not supersede, any non-excludable statutory rights you may hold under relevant law. It does not limit or override those rights in any way. Consumers may submit a claim under this Limited Warranty, and may also exercise their statutory consumer rights.&#xA0;</li><li style="font-size: 18px;">Vital+ (&#x201C;we,&#x201D; &#x201C;us,&#x201D; and &#x201C;our&#x201D;) extends the following Limited Warranty to the purchaser (&#x201C;you&#x201D; and &#x201C;your&#x201D;) of the products.</li><li style="font-size: 18px;">Note: This Limited Warranty is valid only for products that you bought through our online store located at <a href="https://getvitalplus.com/" style="text-decoration:none;">https://getvitalplus.com/</a>&#xA0;</li></ul></li><li dir="ltr" style="font-size: 18px; font-weight: bold;">What Is Covered? Coverage, Length &amp; Scope<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 18px;">The product you purchase from Vital+ will conform to the descriptions provided prior to or at the time of sale.</li><li style="font-size: 18px;">The product will be of reasonably satisfactory quality.</li><li style="font-size: 18px;">Where a specific need has been disclosed and agreed upon, the product will be fit for that particular purpose.</li><li style="font-size: 18px;">Ice Bath Barrel and Ice Bath Pro (inflatable products) include a 30 day warranty from the time of delivery and include any structure defects or leakages. Issues that arise beyond this period are more likely the result of accidental damage, or improper use&#x2014;rather than a fault in production</li><li style="font-size: 18px;">The Ultra X1 Chiller, Ultra X2 and UltraMax units come with a 1-year full warranty which includes a servicing arrangement for any issues from the date of delivery. Any chiller unit deemed to have a manufacturing defect that cannot be resolved through troubleshooting will be sent to our repair center for further inspection and repair.&#xA0; If the issue falls within the warranty period and is confirmed as a manufacturing defect,&#xA0;Vital+ will cover the full cost of shipping the unit to and from our repair center. Repairs typically take between 10 to 20 business days, though this may vary depending on the nature of the issue and repair queue. While we aim to complete repairs promptly, we cannot guarantee exact turnaround times</li><li style="font-size: 18px;">The Steam and Infrared SaunaPod offer a comprehensive 1-year warranty from the date of delivery.&#xA0;</li><li style="font-size: 18px;">All components related to the Ice Bath, SaunaPods, and Chiller units&#x2014;such as connectors, poles, hoses, and similar parts&#x2014;are also covered under our&#xA0;1-year warranty&#xA0;from the date of delivery, provided the issue is determined to be the result of a&#xA0;manufacturing defect</li><li style="font-size: 18px;">Where products are purchased as part of a bundle packaged, warranties periods eligibility and resolutions are applicable to each specific product type within the bundle&#xA0;</li></ul></li><li dir="ltr" style="font-size: 18px; font-weight: bold;">What Is Not Covered?<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 18px;">Normal Wear &amp; Tear: Cosmetic scratches, surface scuffs, or aging.</li><li style="font-size: 18px;">Misuse or Accidental Damage: Damage due to improper setup, mishandling, unauthorized modifications, or neglect (including poor water maintenance in ice baths).</li><li style="font-size: 18px;">Environmental Factors: Mold or mildew from improper storage, rust/corrosion due to external conditions, or damage from adverse weather such as winds, rain and floods.</li><li style="font-size: 18px;">Consumables: Filters, seals, or other consumable parts (unless deemed defective upon receipt).</li><li style="font-size: 18px;">Instances of abuse, negligence, accidents, fire or water damage, customer-arranged transportation, or any other circumstances beyond our control.</li><li style="font-size: 18px;">Product or Components which have exceeded the Coverage Length &amp; Scope</li></ul></li><li dir="ltr" style="font-size: 18px; font-weight: bold;">How to File a Warranty Claim<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 18px;">Contact Us: Email support@getvitalplus.com OR enter a contact form via our website, ensuring to include the below details - failure to provide may result in a claim being voided due to failure to substantiate the claim:<ul style="font-size: initial;"><li style="font-size: 18px;">Name</li><li style="font-size: 18px;">Date of Purchase</li><li style="font-size: 18px;">Photos / Videos of the issue, defect, damage</li><li style="font-size: 18px;">Order #&#xA0;</li></ul></li><li style="font-size: 18px;">Eligibility Assessment: Our team will assess the claim and will provide a written outcome confirming the eligibility OR ineligibility of the warranty claim based on the guidelines of the aforementioned Coverage, Length &amp; Scope.&#xA0;For your warranty claims to be considered eligible, you must contact Vital+ and submit your claims within 14 days of noticing the defect.</li><li style="font-size: 18px;">Resolution:&#xA0;<ul style="font-size: initial;"><li style="font-size: 18px;">If approved, we will offer repair, replacement parts, or a full unit replacement&#x2014;depending on the severity of the defect. The specific resolution is at Vital+&#x2019;s discretion dependent upon&#xA0;</li><li style="font-size: 18px;">Replacements:&#xA0;<ul style="font-size: initial;"><li style="font-size: 18px;">Replacements are processed free of charge and Vital+ cover the cost of the goods and delivery</li><li style="font-size: 18px;">Replacements will be provided for you to complete your own repairs and will provide instructions or guidance on how to complete this.&#xA0;You may replace the parts yourself or through a third party; however, we will not be responsible for any labor costs associated with such replacements.</li><li style="font-size: 18px;">Where replacements or components are required, we may require you to return defective parts or goods. If so, Vital will provide direction on&#xA0;</li><li style="font-size: 18px;">Repairs:&#xA0;<ul style="font-size: initial;"><li style="font-size: 18px;">Repairs are offered on our Chiller, Chiller Ultra and Chiller Max units. Note: repairs may take 10-20 business days to be completed from collection, inspection, repair or replacement. This is dependent on geographical location, transport and repair timelines.&#xA0;</li><li style="font-size: 18px;">Where a unit is found to be unrepairable, Vital will offer to send a replacement unit free of charge</li></ul></li></ul></li><li style="font-size: 18px;">If a claim is rejected, the customer service agent will provide a written outcome outlining the reason for the warranty rejection.&#xA0;<ul style="font-size: initial;"><li style="font-size: 18px;">A claim may be rejected if no evidence can be provided to substantiate your claim</li></ul></li><li style="font-size: 18px;">Refund/Partial Refund:&#xA0;<ul style="font-size: initial;"><li style="font-size: 18px;">In the unlikely event that we are unable to resolve a warranty failure, we will refund the purchase price you paid, minus any amount reasonably attributable to your use and enjoyment of the Product before the non-conformance was identified.&#xA0;</li><li style="font-size: 18px;">Should you choose to retain the unrepaired Product, we may also consider providing a partial refund to reflect its diminished value.</li></ul></li></ul></li></ul></li><li dir="ltr" style="font-size: 18px; font-weight: bold;">Warranty Expenses<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 18px;">Where warranty claims are approved:&#xA0;<ul style="font-size: initial;"><li style="font-size: 18px;">Vital+ bears any reasonable costs related to the returning of products, other than any costs incurred by the consumer in returning the goods in person to the place where the consumer took physical possession of them.</li><li style="font-size: 18px;">If the product requires repair or replacement of the goods, Vital+ bears any necessary costs incurred in doing so (including in particular the cost of any labour, materials or return, delivery, redelivery postage).</li></ul></li><li style="font-size: 18px;">Where warranty claims are rejected:&#xA0;<ul style="font-size: initial;"><li style="font-size: 18px;">Replacements: the cost of replacements, components, shipping and delivery are incurred by the customer</li><li style="font-size: 18px;">Repairs: Where a unit is found to be in working order, re delivery costs are incurred by the customer</li></ul></li></ul></li><li>Limitation of Liability<ul><li>*Except to the extent that mandatory consumer guarantees under the Australian Consumer Law (&#x201C;ACL&#x201D;) apply, Vital+ (including its officers, employees, agents and suppliers) will not be liable for any indirect, incidental, special, punitive or consequential loss or damage of any kind &#x2013; including, without limitation, damage to real or personal property, loss of profits, loss of data, or business interruption &#x2013; arising out of or in connection with the purchase, installation, use, misuse or inability to use any Vital+ product, even if Vital+ has been advised of the possibility of such damages.&#xA0;Where liability cannot be excluded under the ACL, Vital+&#x2019;s total aggregate liability is limited, at our election, to (a) the repair or replacement of the product, (b) the supply of an equivalent product, or (c) the refund of the amount you actually paid for the product.*</li><li>Nothing in this policy limits or excludes the Limitation of Liability set out in our Terms of Service.</li></ul></li><li dir="ltr" style="font-size: 18px; font-weight: bold;">Limitation on transferability of warranties<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 18px;">The Vital+ Warranty applies to the original purchaser only. All subsequent owners of the Vital+ Product acquire it &#x201C;as is.&#x201D; Any attempt to transfer any warranty in violation of this paragraph will void the warranty.</li><li style="font-size: 18px;">When a product is purchased as a gift, it remains covered under the same warranty terms. The gift recipient may be required to present proof of purchase, or otherwise confirm that the product falls within the warranty period originally granted to the buyer. All other warranty conditions and limitations apply equally, regardless of who owns or uses the gifted product.</li></ul></li><li dir="ltr" style="font-size: 18px; font-weight: bold;">Disclaimer<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 18px;">The MANUFACTURER AND ITS REPRESENTATIVES WILL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, and shall not be liable for any injury, loss, cost or other damage, whether incidental or consequential, arising out of any defect covered by this limited warranty, including without limitation, loss of use of and cost for removal of defective product even if the Manufacturer was advised of the possibility of damage, and damage. The liability of the Manufacturer under this limited warranty, if any, shall not exceed the original amount paid for the defective product. Coverage under this limited warranty shall commence as of the original date of delivery and the duration of such coverage shall not extend for many reason whatsoever beyond the stated time periods. These disclaimers shall be equally applicable to any service provided by the Manufacturer and its designated representatives.</li></ul></li><li dir="ltr" style="font-size: 18px;">Legal Rights <ul style="font-size: initial;"><li dir="ltr" style="font-size: 18px;">This Limited Warranty grants you specific legal rights. No warranties apply to Vital&#x2019;s products except those expressly stated in this document or as implied under applicable state and federal laws. You may also have additional rights that vary from state to state. Because some states do not allow limitations on the duration of implied warranties, disclaimers of certain warranties, or the exclusion or limitation of incidental or consequential damages, some of the above limitations may not apply to you.</li></ul></li></ul>

Warranty Policy

We want you to be fully satisfied with your Vital+ purchase. If, for any reason, you wish to return an item, please review the guidelines below. Limitation of Liability

We want you to be fully satisfied with your Vital+ purchase. If, for any reason, you wish to return an item, please review the guidelines below.&#xA0;<ul><li dir="ltr" style="font-size: 18px; font-weight: bold;">Timeframe<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 18px;">30-Day Return Window: You may return your product within 30 days of delivery.&#xA0;</li></ul></li><li dir="ltr" style="font-size: 18px; font-weight: bold;">Eligibility&#xA0;<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 18px;">The eligibility criteria differs from product to product. Refer to the below guidance for product specific conditions and criteria eligibility:<ul style="font-size: initial;"><li style="font-size: 18px;">Ice Bath Pod, Ice Bath Barrel, Ice Bath Pro:&#xA0;<ul style="font-size: initial;"><li style="font-size: 18px;">The product must be be in new condition and unused - the product must be free of scratches, dents, dust or other mineral build up as a result of usage</li><li style="font-size: 18px;">The product must be returned in the original packaging&#xA0;</li><li style="font-size: 18px;">All components must be returned incl. Spare parts</li><li style="font-size: 18px;">Ice Baths which have been filled with water (in full or partially) are not eligible for return. &#xA0;</li><li style="font-size: 18px;">**We suggest to set up and do a touch/feel test ensuring to assess the quality of the material, assessing the size of the baths and whether this suits your needs and is fit for purpose before using**</li></ul></li><li style="font-size: 18px;">SaunaPod &amp; Infrared Sauna Pod<ul style="font-size: initial;"><li style="font-size: 18px;">We suggest to set up and do a test ensuring to assess the quality of the material, assessing the size and whether this suits your needs and is fit for purpose before using</li><li id="isPasted" style="font-size: 18px;">You can try it out, but if you have used it and decide to return it, please clean/wipe it and send it back in it&apos;s original packaging with all parts in the box</li><li style="font-size: 18px;">The product must be be in new condition and must be free of scratches, dents, dust or other mineral build up as a result of usage</li><li style="font-size: 18px;">The product must be returned in the original packaging&#xA0;</li><li style="font-size: 18px;">All components must be returned incl. spare parts, user guides.</li></ul></li><li style="font-size: 18px;">Chiller, Chiller Ultra and Chiller Max:<ul style="font-size: initial;"><li id="isPasted" style="font-size: 18px;">We suggest to set up and do a test ensuring to assess the quality of the material, assessing the size and whether this suits your needs and is fit for purpose before using</li><li style="font-size: 18px;">You can try it out, but if you have used it and decide to return it, please clean/wipe it and send it back in it&apos;s original packaging with all parts in the box</li><li style="font-size: 18px;">The product must be be in new condition and must be free of scratches, dents, dust or other mineral build up as a result of usage</li><li style="font-size: 18px;">The product must be returned in the original packaging&#xA0;</li><li style="font-size: 18px;">All components must be returned incl. spare parts, user guides.</li></ul></li><li style="font-size: 18px;">Consumables/Accessories: :<ul style="font-size: initial;"><li style="font-size: 18px;">Filters, hoodies, towels, oils and other accessories listed on our website are non-returnable</li></ul></li></ul></li></ul></li><li dir="ltr" style="font-size: 18px; font-weight: bold;">Product Damages/Defect on Arrival/Items Missing<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 18px;">Ensure to inspect your products on arrival. If there are visible damages or an item is defective upon set up, ensure to reach out to our customer service team&#xA0;</li><li style="font-size: 18px;">Similarly, if a product is missing from your delivery ensure to reach out to our customer service team</li><li style="font-size: 18px;">Customer contacts made 90 days after the date of delivery are not entitled to compensation</li><li style="font-size: 18px;">Vital+ does not offer refunds or discounts or replacements based on stock lost in transit.&#xA0;</li></ul></li><li dir="ltr" style="font-size: 18px; font-weight: bold;">Returns Costs<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 18px;">Defective/Damaged on Arrival: If the product arrives damaged or with a manufacturing defect, Vital+ covers the return shipping and replacement of units - subject to eligibility criteria. Refer to our warranty policy for more details on replacements and repairs.&#xA0;</li><li style="font-size: 18px;">Customer Preference Returns: Vital+ does not offer free returns, for reasons like &#x201C;changed my mind,&#x201D; the customer is responsible for shipping costs and restocking fees (10% of the cost of goods)</li><li style="font-size: 18px;">International Duties/Taxes: If an item was shipped internationally (e.g., to New Zealand) and is returned, any duties or taxes paid to customs are non-refundable. Check with local authorities for potential duty drawbacks or credits.</li><li style="font-size: 18px;">Order Cancellation Post Fulfilment: Whilst we endeavor to cancel orders prior to shipping, this is not always possible. For customer wishing to cancel orders after fulfilment has occurred, the cost of delivery and return is the responsibility of the customer.</li><li style="font-size: 18px;">Vital+ does not cover the cost incurred by a customer is they wish to drop off the return to a designated location</li></ul></li><li dir="ltr" style="font-size: 18px; font-weight: bold;">Exchanges<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 18px;" id="isPasted">Currently, exchanges (e.g., switching from one model to another) are processed as a return + new order. Contact our customer service team to confirm your eligibility</li><li style="font-size: 18px;">Note: Exchange are valid for up to 30 days from delivery only</li><li style="font-size: 18px;">Note: An exchange is required to meet the same criteria as a return. Refer to the specific returns criteria for your desired exchange or upgrade before requesting.</li><li style="font-size: 18px;" id="isPasted">Note: An exchange or upgrade does not reset the warranty period. The warranty coverage will remain from the date of the original purchase.</li></ul></li><li dir="ltr" style="font-size: 18px; font-weight: bold;">Returns Process<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 18px;">Contact Us: Email support@getvitalplus.com OR enter a contact form via our website, ensuring to include the below details - failure to provide may result in a return claim being voided due to failure to substantiate the claim:<ul style="font-size: initial;"><li style="font-size: 18px;">Name</li><li style="font-size: 18px;">Date of Purchase</li><li style="font-size: 18px;">Photos / Videos of the issue, defect, damage</li><li style="font-size: 18px;">Order #&#xA0;</li></ul></li><li style="font-size: 18px;">Assessment: Our customer service team will conduct a thorough review of the returns request before any return is initiated to ensure it is eligible.&#xA0;<ul style="font-size: initial;"><li style="font-size: 18px;">Returned approved: Once confirmed, we&#x2019;ll issue a Return Merchandise Authorization (RMA).</li><li style="font-size: 18px;">Repack Carefully: Return the item in original packaging to prevent damage in transit.</li><li style="font-size: 18px;">Ship It Back: Unless the item is defective or the return is due to our error, return shipping costs are the buyer&#x2019;s responsibility.<ul style="font-size: initial;"><li style="font-size: 18px;">Stock in good condition - unopened, original packaging and condition</li><li style="font-size: 18px;">Stock in faulty condition - does not require original packaging</li></ul></li><li style="font-size: 18px;">Inspection &amp; Refund: Once we receive and inspect the returned product, a refund (minus any restocking fees, if applicable) will be processed to your original payment method. This typically takes 7&#x2013;10 business days after the item is shipped back to our warehouse partner and the item is confirmed to have met our return standards.</li></ul></li></ul></li><li dir="ltr" style="font-size: 18px; font-weight: bold;">Refunds<ul style="font-size: initial; font-weight: initial;"><li dir="ltr" style="font-size: 18px;">A refund will be made in the full amount the consumer paid for the product. Refunds will be provided in the same form as the original payment, unless the business and consumer agree otherwise.</li><li dir="ltr" style="font-size: 18px;">Bundles:&#xA0;<ul style="font-size: initial;"><li dir="ltr" style="font-size: 18px;">Where a product is part of a bundle set and the customer wishes to keep a portion or product within the bundle, the refund will be for the amount less the product which has been kept</li><li dir="ltr" style="font-size: 18px;">Please note that if you return only some items from a bundle that includes free products and choose to keep the free item(s), the value of those retained products will be deducted from your refund. You will not receive a full refund for the entire bundle order in such cases.</li></ul></li></ul></li></ul>Limitation of Liability<ul><li>*Except to the extent that mandatory consumer guarantees under the Australian Consumer Law (&#x201C;ACL&#x201D;) apply, Vital+ (including its officers, employees, agents and suppliers) will not be liable for any indirect, incidental, special, punitive or consequential loss or damage of any kind &#x2013; including, without limitation, damage to real or personal property, loss of profits, loss of data, or business interruption &#x2013; arising out of or in connection with the purchase, installation, use, misuse or inability to use any Vital+ product, even if Vital+ has been advised of the possibility of such damages.&#xA0;Where liability cannot be excluded under the ACL, Vital+&#x2019;s total aggregate liability is limited, at our election, to (a) the repair or replacement of the product, (b) the supply of an equivalent product, or (c) the refund of the amount you actually paid for the product.*</li><li>Nothing in this policy limits or excludes the Limitation of Liability set out in our Terms of Service.</li></ul>

Returns, Refund and Exchange Policy

OVERVIEW This website is operated by getvitalice. Throughout the site, the terms “we”, “us” and “our” refer to getvitalice. getvitalice offers this website, including all information, tools and Services available from this site to you, the user, cond

Terms of Service

vitalplus

Policies

What is the weight limit for the bamboo chair in the SaunaPod?

What are the SaunaPod Specifications, Design Features & Inclusions

What is the Sauna Pod, and how does it work?

Does the Sauna Pod require any special installation?

How long and how often should I spend in the SaunaPod?

How does a steam sauna differ from an infrared sauna?

How do I operate the Steam SaunaPod

How long does it take for the Sauna Pod to produce steam?

Is steam therapy safe for everyone?

Does steam sauna usage help with weight loss?

Can I add essential oils to my sauna?

What is the weight limit for the portable chair in the SaunaPod?

Can I use it indoors and outdoors?

How many people can comfortably fit inside the SaunaPod?

How can I access the SaunaPod Steam Instruction Manual?

SaunaPod (Steam based)

What are the Infrared SaunaPod Specifications, Design Features & Inclusions

How does Infrared SaunaPod work?

Do I need special installation for an Infrared Sauna Pod?

How long does it take for an Infrared Sauna Pod to heat up?

What are the main health benefits of infrared therapy?

What is the typical usage and frequency of the Infrared sauna?

Are infrared saunas energy-efficient?

What electro-mangnetic frequency (EMF) does the Infrared Sauna run?

Infrared SaunaPod

What's the difference between steam sauna and dry sauna?

Which sauna type is better for me: steam or infrared?

Which sauna heats up faster?

Does one sauna have more health benefits than the other?

Which sauna is easier to maintain?

Is there a significant difference in energy usage?

Where can I see customer reviews or testimonials?

SaunaPod Comparisons (Steam vs. Infrared)

Vital+ SaunaPods

What are the Ice Bath Specifications, Design Features & Inclusions

How long should I stay in my ice bath?

What are the Ice Bath Specifications, Design Features & Inclusions copy

How long does the Ice Bath take to set up?

How often do I have to replace the water in my Ice Bath?

Do I need to add ice every time?

Is it safe to fully submerge my torso and head?

Does the Barrel come with a drain system?

Can I move the Bath once filled?

Ice Bath Pod

What are the Ice Bath Barrel Specifications, Design Features & Inclusions

How long does the Ice Bath Barrel take to set up?

How cold should the water be for an ice bath?

Do I need any special installation?

How often do I have to replace the water in my Ice Bath Barrel?

What’s unique about the Ice Bath Barrel design?

How do I fill the Ice Bath Barrel?

Can I move the Barrel once filled?

Can two people share an Ice Bath Barrel?

Does it include a cover?

Ice Bath Barrel

What are the Ice Bath Pro Specifications, Design Features & Inclusions

How long does the Ice Bath Pro take to set up?

How quickly can it cool water?

How often do I have to replace the water in my Ice Bath Pro?

What distinguishes the Ice Bath Pro from a standard ice bath?

Does the Ice Bath Pro require special installation?

Is the Ice Bath Pro suitable for commercial or gym use?

How durable is the Ice Bath Pro’s exterior?

Ice Bath Pro

What is the size difference?

How do I choose between a standard Ice Bath, Barrel, or Pro model?

Which model retains cold temperatures the longest?

Which design is best for frequent, high-intensity use?

Do all models support a Chiller hookup?

Ice Bath Comparisons (Bath vs Barrel vs Pro)

Vital+ Ice Baths

What are the Ultra Chiller X1 Specifications, Design Features & Inclusions

What is a Ultra Chiller X1 and how does it work with an ice bath?

Do I need a Ultra Chiller X1 if I use ice regularly?

How do I install the Ultra Chiller X1?

Are Ultra Chiller X1 noisy or disruptive?

Can a Ultra Chiller X1 handle extremely hot ambient climates?

Does a Ultra Chiller X1 require special electrical work?

Is the Ultra Chiller X1 compatible with all Vital+ ice bath models?

Ultra X1 Chiller

What are the Ultra X2 Chiller Specifications, Design Features & Inclusions

What is a Ultra X2 Chiller and how does it work with an ice bath?

Do I need a Ultra X2 Chiller if I use ice regularly?

How do I install the Ultra X2 Chiller?

Are Ultra Ultra X2 Chillers noisy or disruptive?

Can a Ultra X2 Chiller handle extremely hot ambient climates?

Does a Ultra X2 Chiller require special electrical work?

Is the Ultra X2 Chiller compatible with all Vital+ ice bath models?

Ultra X2 Chiller

What are the Chiller Max Specifications, Design Features & Inclusions

How long does the Chiller Max take to chill the water temperature

Can I leave the Chiller Max on at all times?

What makes the Chiller Max different from a standard Chiller?

Does the chiller max offer a heating function?

Is the Chiller Max compatible with all Ice bath models?

Ultra Max Chiller

Whats the differences between Ultra X1, Ultra X2 and Chiller Max?

How long does each Chiller unit take to cool water?

How do I choose between a Chiller, Chiller Ultra X2 and the Chiller Max?

Chiller Comparisons (Chiller vs Chiller Max)

Vital+ Chillers

What are the health benefits associated with using an Ice Baths?

Does an ice bath help with weight loss?

Ice Baths Benefits

What are the health benefits associated with using the Infrared SaunaPod?

What are the health benefits associated with the Steam SaunaPod?

What are the health benefits associated with Chromothreapy?

Does an infrared sauna burn calories and support weight loss?

SaunaPod Benefits

What are the benefits of contrast therapy?

What are the steps used in contrast therapy?

Contrast Therapy Benefits

Ice Bath & SaunaPod Benefits

SaunaPod Safety Guidelines

Ice Bath Safety Guidelines

Health & Safety FAQs

Are your saunas or ice baths certified by safety or quality organizations?

Do Vital+ products emit any harmful chemicals during operation?

What chemicals are used in the water treatment or sanitizing processes for Vital+ ice baths, and are they safe?

Are any materials or chemicals used in Vital+ products known to trigger allergies or sensitivities?

What safety certifications does Vital+ hold to ensure our products meet chemical safety standards?

How can I be sure that using Vital+ products won’t expose me to harmful chemicals?

Safety & Certification

General Safety Guidelines & Certifications

How often should I change or treat the water in my ice bath?

What products can I use to sanitize my ice bath water?

How do I clean residue or dirt from the inside walls of my ice bath?

Do I need to empty the bath for deeper cleaning?

How do I fill and drain the Ice Bath?

How does the outside temperature effect the Ice Bath temperature?

I need to complete patching of the tub

How much chemicals, salts or magensium can I add to my set up with the chiller?

Ice Bath Maintenance

How do I set up my chiller?

There is no water circulating/water is not pumping

There is weak water flow

The chiller pump is making a noise / water will not pump

Everything you need to know about your chiller settings

I have leaks in my Chiller set up

What do the different lights and symbols on the chiller mean?

How do I troubleshoot an air jam or pump issue with my ice bath chiller?

Chiller Maintenance

How do I clean it?

How do I handle mineral buildup in a steam sauna?

Are there any extra steps to prevent mold or mildew?

Saunas Maintenance (Steam & Infrared)

Why is it important to replace filters regularly?

How often should I clean/replace the filters and my Ice Bath

Filter Maintenance and Replacement

Maintenance & Troubleshooting

What is your shipping policy?

Where are you orders shipped from?

How long does shipping take?

How can I track my order?

Do you ship internationally, and what are the delivery times?

What are the shipping costs?

How do you handle customs fees, duties, and taxes?

My order is delayed – what should I do?

What if my package arrives damaged?

What if I am not home to receive my delivery?

Can I change my shipping address after placing an order?

Shipping & Delivery

What is your warranty policy?

What is your returns, refund and exchange policy?

How do I initiate a return?

Who is responsible for return shipping costs?

How long does it take to process a return or warranty claim?

What is the process for receiving a replacement product?

What should I do if my product arrived damaged?

Can I exchange a product instead of receiving a refund?

Returns, Warranty & Replacements

What payment methods do you accept?

Do you offer financing or installment payment options?

How is the pricing determined for my order?

Can I change or cancel my order if I notice a pricing or payment error?

What should I do if I experience issues during payment or with currency conversion?

Do you offer price adjustments for recent purchases during sales?

Can I purchase the chiller separately and add it to an ice bath at a later time?