Tracking Your OrderUpdated an hour ago
Here’s what happens between placing your order and getting it delivered.
1. Order confirmation
You’ll get an email straight away confirming we’ve received your order.
2. Dispatch
- See our Shipping Policy or our Backorder Terms for our full policies.
3. Your tracking link
When your order ships, we’ll email you a tracking link. Allow 24–48 hours for it to show updates. If you have more than one item, they may arrive in separate shipments with separate tracking. Can’t find the email? Search your inbox and spam folder for “getvitalplus.com”. Still nothing? Contact us, and we’ll resend it.
4. Updates along the way
You’ll get an email at each stage:
| Update | What it means |
|---|---|
| Info received | Your order is with the carrier’s system and being prepared |
| In transit | It’s on the way |
| Out for delivery | It’s arriving today |
| Delivered | The carrier has delivered it |
| Delayed | It’s running behind the original estimate |
| Failed attempt | The carrier tried to deliver but couldn’t. Check for a card or message. |
| New delivery date | The estimate has changed |
You can also get SMS updates. Open your tracking link and add your mobile number.
Freight orders
Freight tracking updates less often between stages. The most important update is the carrier’s call or email to book your delivery window. If you haven’t heard from them by the end of the estimated delivery time, let us know, and we’ll follow up.
Something not right?
Contact us with your order number if:
- your tracking hasn’t updated for more than 3 business days
- it says delivered, but you can’t find it (check around your property and with neighbours first)
- your order is past its estimated delivery time.
We’ll investigate with the carrier for you.