Tub Won't Stay InflatedUpdated 28 minutes ago

If your tub is slowly or rapidly losing air, we're sorry to see it. It's not the experience we want for you, and in most cases it's quick to diagnose. Work through the steps below; the most common cause is a valve, not an actual leak.

Quick check of the valve position

The most common cause of air loss is a valve sitting in the depressed (open) position rather than raised and closed. Before looking for a leak, check this first:

• After inflating, all valve pins should be in the raised (closed) position.
• A valve stuck depressed will cause slow or rapid air loss even with no leak anywhere.

Short videos showing how to check your valves:

• Ice Bath Pro valves: watch here
• Barrel valves: watch here

Step-by-step diagnosis (if the valve isn't the issue)

1. Find the leak

Mix water and a little soap in a spray bottle and apply it to the seams of the tub. Watch for small bubbles forming that's the source of the leak. Here's a short video showing the method.

2. Patch the leak

If you find a leak, use the included repair kit (the cylinder container) to patch it. Full step-by-step instructions are here: Patching an Air Leak with Your Repair Kit.

When to contact us

If patching doesn't work, or the leak isn't in a spot you can patch, contact support and send us a photo of the leak with the soapy bubbles showing. From there we can discuss an alternative solution right away. Include your order number and model so we can move quickly.