Troubleshooting
Fix problems with your Vital+ product. Browse common issues for chillers, saunas, ice baths and more; with clear, step-by-step solutions.
Chiller Error Codes
If your chiller shows a code or alarm on the display, this guide tells you what it means and what to do first. Find your code below, try the quick action, and follow the link for full troubleshooting where available. Most genuine faults shut the unit
Tub Won't Stay Inflated
If your tub is slowly or rapidly losing air, we're sorry to see it. It's not the experience we want for you, and in most cases it's quick to diagnose. Work through the steps below; the most common cause is a valve, not an actual leak. Quick check of
Water Flow Issue (E2)
If your chiller shows E2 or a "Water flow malfunction" alarm on any of the chillers it means the unit isn't detecting enough water moving through it, and it's shut down to protect the pump. This is one of the most common alarms, and it's usually a qu
Chiller Isn't Powering On (C1)
If your chiller shows C1 followed by a version number (such as U1.4) and then shuts down, this is not a fault. It's a normal message that appears when the unit's power has been interrupted. In almost every case, the fix takes one button press. The qu
Chiller Isn't Cooling
If your chiller is running but the water isn't reaching your target temperature (or is taking longer than expected) work through the checks below. In most cases it's about giving the unit what it needs to cool efficiently, not a fault. Work through e
Chiller Is Noisy
All chillers make some noise while running the compressor and fans are doing exactly what they're meant to. This guide helps you tell the difference between normal operating sound and a noise that's worth flagging to us. What your chiller should soun
Replacing a Blown Fuse
If your chiller won't power on, keeps cutting out, or has intermittent startup issues, a common cause is a blown fuse. The good news is it's quick to check and easy to replace at home and no technician required. A short video walkthrough of the steps
Tuya App Won't Connect
If your chiller won't pair with the Tuya Smart app, you're not alone. Wi-Fi pairing is fiddly, and it's almost always one of a handful of causes. Work through the checks below in order; the first one fixes it most of the time. The number one cause: 5
Sensor Fault on Your Chiller
If your chiller displays a sensor fault, it means one of the internal sensors that monitors temperature or pressure has stopped reading correctly, and the unit has shut down to protect itself. This is a hardware message, not something caused by anyth
SaunaPod Isn't Heating
If your SaunaPod isn't getting warm (or is taking much longer than expected) work through the checks below. In most cases it's about pre-heat time or the surrounding environment rather than a fault, and the two models (Infrared and Steam) have slight
SaunaPod Zipper Issues
The zipper is the most-used part of your SaunaPod, so it's also the most common thing to need attention. If yours is stiff, sticking, or has come off track, work through the steps below, and importantly, don't force it, as that's what turns a small i