Warranty PolicyUpdated 7 days ago

Limited Warranty
- This Limited Warranty is provided in addition to, and does not supersede, any non-excludable statutory rights you may hold under relevant law. It does not limit or override those rights in any way. Consumers may submit a claim under this Limited Warranty, and may also exercise their statutory consumer rights.
- Vital+ (“we,” “us,” and “our”) extends the following Limited Warranty to the purchaser (“you” and “your”) of the products.
- Note: This Limited Warranty is valid only for products that you bought through our online store located at https://getvitalplus.com/
What Is Covered? Coverage, Length & Scope
- The product you purchase from Vital+ will conform to the descriptions provided prior to or at the time of sale.
- The product will be of reasonably satisfactory quality.
- Where a specific need has been disclosed and agreed upon, the product will be fit for that particular purpose.
- The Ice Bath Barrel and Ice Bath Pro (inflatable models) are covered by a 1-year manufacturer’s warranty from the date of delivery. This warranty applies under normal use conditions and covers any faults, damages, or defects that arise due to inherent product quality issues. Covered issues include, but are not limited to:
  - Air leaks and water leaks
  - Valve malfunctions
  - Detachment of base
  - Valve leaks
  - Hand pump failures
  - Other non-human factor related faults
- Any issues that arise beyond the warranty period are generally considered the result of accidental damage, improper use, or natural wear and tear, rather than manufacturing defects.
- The Ultra X1 Chiller, Ultra X2 and UltraMax units come with a 1-year full warranty which includes a servicing arrangement for any issues from the date of delivery. Any chiller unit deemed to have a manufacturing defect that cannot be resolved through troubleshooting will be sent to our repair center for further inspection and repair.
  If the issue falls within the warranty period and is confirmed as a manufacturing defect, Vital+ will cover the full cost of shipping the unit to and from our repair center.
  Repairs typically take between 10 to 20 business days, though this may vary depending on the nature of the issue and repair queue. While we aim to complete repairs promptly, we cannot guarantee exact turnaround times
  - The Cedar Ice Bath & Chiller Max bundle combination comes with a 2-year full warranty which includes a servicing arrangement for any issues from the date of delivery. Any cedar tub or chiller unit deemed to have a manufacturing defect that cannot be resolved through troubleshooting will be sent to our repair center for further inspection and repair.
    If the issue falls within the warranty period and is confirmed as a manufacturing defect, Vital+ will cover the full cost of shipping the unit to and from our repair center.
    Repairs typically take between 10 to 20 business days, though this may vary depending on the nature of the issue and repair queue. While we aim to complete repairs promptly, we cannot guarantee exact turnaround times
  - The Acrylic Tub & Chiller bundle combination comes with a 2-year full warranty which includes a servicing arrangement for any issues from the date of delivery. Any cedar tub or chiller unit deemed to have a manufacturing defect that cannot be resolved through troubleshooting will be sent to our repair center for further inspection and repair.
    If the issue falls within the warranty period and is confirmed as a manufacturing defect, Vital+ will cover the full cost of shipping the unit to and from our repair center.
    Repairs typically take between 10 to 20 business days, though this may vary depending on the nature of the issue and repair queue. While we aim to complete repairs promptly, we cannot guarantee exact turnaround times
  - The Steam and Infrared SaunaPod offer a comprehensive 1-year warranty from the date of delivery.
  - All components related to the Ice Bath, SaunaPods, and Chiller units—such as connectors, poles, hoses, and similar parts—are also covered under our 1-year warranty from the date of delivery, provided the issue is determined to be the result of a manufacturing defect
  - Where products are purchased as part of a bundle packaged, warranties periods eligibility and resolutions are applicable to each specific product type within the bundle
- Limitation of Warranty & What Is Not Covered?
  - Ice Bath Barrel and Ice Bath Pro
    - Exclusions
      - Faults or damages caused by improper use or human error (e.g., punctures from sharp objects, bursting due to over-inflation).
      - Damage resulting from unauthorized disassembly or modification.
      - Damage caused by force majeure events such as natural disasters, fire, or flooding.
      - Any faults or damages occurring after the warranty period has expired.
    - Voiding Warranty
      - Unauthorized repairs or alterations carried out by non-approved persons, firms, or companies.
      - Failure to follow product care and usage guidelines may also result in the warranty being void.
  - Chiller X1, Chiller Ultra X2 & Chiller Max
    - Maintenance Requirements
      - Ensure to disconnect power and water supply before maintenance.
      - The chiller must be placed at the same level as the ice bath.
      - Warranty requires completion of routine maintenance (e.g., cleaning the strainer filter, replacing cartridge filters).
      - Maintenance on Chiller units must be performed as per the user manual provided with each unit
      - It is expressly the responsibility of customer / user to ensure these maintenance requirements are followed
      - Failure to carry out regular maintenance may void the warranty.
      - Damage caused by neglect or improper maintenance will not be covered under warranty repair or replacement
    - Exclusions
      - Technical issues with smartphone app connectivity.
      - Normal wear & tear (cosmetic scratches, surface scuffs, natural aging).
      - Misuse or accidental damage (improper setup, mishandling, poor water maintenance).
      - Environmental damage (mold, mildew, rust, corrosion, or adverse weather).
      - Consumables such as filters and seals (unless defective on delivery).
      - Damages caused by accidents, fire, water, transport, or other external circumstances.
      - Products or components beyond their warranty coverage period.
    - Voiding Warranty
      - Unauthorized modifications or repairs.
      - Any changes made by non-approved persons or companies.
  - Cedar and Acrylic Ice Baths
    - Maintenance, Installation & Setup Requirements
      - Ensure to disconnect power and water supply before maintenance.
      - The chiller must be placed at the same level as the ice bath.
      - Warranty requires completion of routine maintenance (e.g., cleaning the strainer filter, replacing cartridge filters).
      - Maintenance on Chiller units must be performed as per the user manual provided with each unit
      - It is expressly the responsibility of customer / user to ensure these maintenance requirements are followed
      - Failure to carry out regular maintenance may void the warranty.
      - Damage caused by neglect or improper maintenance will not be covered under warranty repair or replacement
    - Exclusions
      - Cosmetic issues (scratches, scuffs, aging).
      - Misuse or accidental damage.
      - Environmental factors (mold, mildew, rust, corrosion, weather damage).
      - Consumables (filters, seals, or parts subject to wear and tear).
      - Damage from accidents, fire, or water.
      - Coverage beyond the warranty period.
    - Voiding Warranty
      - Failure to follow setup and installation rules above.
      - Failure to follow standard maintenance guidelines
      - Unauthorized modifications or repairs.
- Refusal of Warranty Process
  - At Vital+, our products are covered by a 1-year manufacturer’s warranty which ensures that any genuine faults or defects are repaired or replaced at no cost to the customer. If a customer chooses not to proceed with the trouble shooting steps, or warranty process which may include returns to our service centre, the request is then considered a change of mind. In these cases, our standard 30-day return policy applies, which requires that items be unused, in new condition, and returned in their original packaging with all components included. Products that have signs of moisture, damage or show of wear/tear are not eligible for return under the 30-day policy. This approach allows us to stand behind the quality of our products while also protecting all customers by ensuring only safe, and hygienic products are re-sold.
- How to File a Warranty Claim
  - Contact Us: Email [email protected] OR enter a contact form via our website, ensuring to include the below details - failure to provide may result in a claim being voided due to failure to substantiate the claim:
    - Name
    - Date of Purchase
    - Photos / Videos of the issue, defect, damage
    - Order #
  - Eligibility Assessment: Our team will assess the claim and will provide a written outcome confirming the eligibility OR ineligibility of the warranty claim based on the guidelines of the aforementioned Coverage, Length & Scope. For your warranty claims to be considered eligible, you must contact Vital+ and submit your claims within 14 days of noticing the defect.
  - Resolution:
    - If approved, we will offer repair, replacement parts, or a full unit replacement—depending on the severity of the defect. The specific resolution is at Vital+’s discretion dependent upon
    - Replacements:
      - Replacements are processed free of charge and Vital+ cover the cost of the goods and delivery
      - Replacements will be provided for you to complete your own repairs and will provide instructions or guidance on how to complete this. You may replace the parts yourself or through a third party; however, we will not be responsible for any labor costs associated with such replacements.
      - Where replacements or components are required, we may require you to return defective parts or goods. If so, Vital will provide direction on
      - Repairs:
        Repairs are offered on our Chiller, Chiller Ultra and Chiller Max units. Note: repairs may take 10-20 business days to be completed from collection, inspection, repair or replacement. This is dependent on geographical location, transport and repair timelines.
        Where a unit is found to be unrepairable, Vital will offer to send a replacement unit free of charge
    - If a claim is rejected, the customer service agent will provide a written outcome outlining the reason for the warranty rejection.
      - A claim may be rejected if no evidence can be provided to substantiate your claim
    - Refund/Partial Refund:
      - In the unlikely event that we are unable to resolve a warranty failure, we will refund the purchase price you paid, minus any amount reasonably attributable to your use and enjoyment of the Product before the non-conformance was identified.
      - Should you choose to retain the unrepaired Product, we may also consider providing a partial refund to reflect its diminished value.

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