Warranty PolicyUpdated a day ago
All Vital+ products include a manufacturer's warranty against defects in materials and workmanship under normal use. Your warranty period starts from the date of delivery confirmed by the carrier.
Warranty periods by product
| Product | AU / NZ | UK | US | Extended warranty |
|---|---|---|---|---|
| Ice Bath Pod | 12 months | 12 months | 12 months | Not available |
| Ice Bath Pro | 12 months | 12 months | 12 months | Not available |
| Ice Bath Barrel | 12 months | 12 months | 12 months | Not available |
| Arctic Tub | 12 months | 12 months | 12 months | Not available |
| Ultra X1 Chiller | 12 months | 12 months | Not sold | Not available |
| Ultra X2 Chiller | 12 months | 12 months | 12 months | +12 months available |
| Acrylic Chiller | 12 months | 12 months | 12 months | +12 months available |
| Chiller Max | 12 months | 12 months | 12 months | +12 months available |
| Ultra Ice | 12 months | 12 months | 12 months | +12 months available |
| SaunaPod Steam | 12 months | 12 months | 12 months | Not available |
| SaunaPod Infrared | 12 months | 12 months | 12 months | +12 months available |
| Cedar Tub (Solo and Duo) | 24 months | 12 months | 12 months | +12 months available |
| Acrylic Tub | 24 months | 12 months | 12 months | +12 months available |
| XEN Sauna | 36 months | 12 months | 12 months | +12 months available |
| Accessories and spare parts | 12 months | 12 months | 12 months | Not available |
Extended warranty
An optional 12-month extension is available for eligible products, adding coverage beyond the standard warranty period. Extended warranty must be purchased at the time of your original order or within 30 days of delivery. Coverage under the extension is identical to your standard warranty.
Extended warranty is not available for inflatable ice baths (Pod, Pro, Barrel), the Arctic Tub, SaunaPod Steam, or the X1 Chiller. To add an extended warranty to an existing order within the 30-day window, contact us at [email protected] with your order number.
What is covered
- Manufacturing defects and component failures under normal use
- Error codes or functional faults not resolvable through standard troubleshooting
- Structural defects not caused by misuse, environmental factors, or improper installation
- Electrical and mechanical failures arising from defects in materials or workmanship
What is not covered
- Normal wear and tear over time
- Cosmetic damage including scratches, surface marks, or discolouration that do not affect function
- Damage resulting from improper setup, misuse, or failure to follow care and maintenance instructions
- Environmental damage from improper storage, including freeze damage to tubs or chillers
- Moisture or water damage to electrical components resulting from improper use
- Natural wood movement, surface checking, or colour variation in cedar products (these are normal material characteristics and do not affect structural integrity)
- Damage caused by use of non-approved cleaning products or chemicals
- Faults resulting from unauthorised repairs or modifications
- Damage caused by shared circuits, power surges, or incorrect voltage supply
Your consumer rights
This warranty is provided in addition to your statutory consumer rights, not in place of them.
- Australia and New Zealand: Australian Consumer Law applies
- United Kingdom: Consumer Rights Act 2015 applies
- United States: applicable state consumer protection laws apply
If your product has a major fault, you may be entitled to a repair, replacement, or refund under applicable consumer law regardless of the warranty period.