vitalplus

Our support team is available Monday to Friday, 9 AM&#x2013;5 PM (SYD Aus time). We respond to emails and other enquiries within 24&#x2013;48 hours and aims to respond to inquiries within 1-2 business days.&#xA0;Our team are capable and willing to answer all of your presale questions &amp; to provide any post sale support as required.&#xA0;For more specific questions or enquiries utilize the below contacts:&#xA0;<ul><li>General Questions&#xA0;<a href="mailto:support@getvitalplus.com" style=" text-decoration: none;">support@getvitalplus.com</a></li><li>IceBath/Chiller Maintenance + Troubleshooting&#xA0;<a href="https://getvitalplus.com/blogs/icebath-maintenance" style=" text-decoration: none;">Click this link</a></li><li>Wholesale Enquires&#xA0;<a href="mailto:wholesale@getvitalplus.com" style=" text-decoration: none;">wholesale@getvitalplus.com</a></li><li>Marketing and Collaborations&#xA0;<a href="mailto:marketing@getvitalplus.com" style=" text-decoration: none;">marketing@getvitalplus.com</a></li></ul>

Our support team is available Monday to Friday, 9 AM–5 PM (SYD Aus time). We respond to emails and other enquiries within 24–48 hours and aims to respond to inquiries within 1-2 business days. Our team are capable and willing to answer all of your pr

What are your customer support hours of operation?

Customer Service Support

What is the weight limit for the portable chair in the SaunaPod?

What is the weight limit for the bamboo chair in the SaunaPod?

What are the SaunaPod Specifications, Design Features & Inclusions

What is the Sauna Pod, and how does it work?

Does the Sauna Pod require any special installation?

How long and how often should I spend in the SaunaPod?

How does a steam sauna differ from an infrared sauna?

How do I operate the Steam SaunaPod

How long does it take for the Sauna Pod to produce steam?

Is steam therapy safe for everyone?

Does steam sauna usage help with weight loss?

Can I add essential oils to my sauna?

Can I use it indoors and outdoors?

How many people can comfortably fit inside the SaunaPod?

SaunaPod (Steam based)

What are the Infrared SaunaPod Specifications, Design Features & Inclusions

How does Infrared SaunaPod work?

Do I need special installation for an Infrared Sauna Pod?

How long does it take for an Infrared Sauna Pod to heat up?

What are the main health benefits of infrared therapy?

What is the typical usage and frequency of the Infrared sauna?

Are infrared saunas energy-efficient?

What electro-mangnetic frequency (EMF) does the Infrared Sauna run?

Infrared SaunaPod

What's the difference between steam sauna and dry sauna?

Which sauna type is better for me: steam or infrared?

Which sauna heats up faster?

Does one sauna have more health benefits than the other?

Which sauna is easier to maintain?

Is there a significant difference in energy usage?

Where can I see customer reviews or testimonials?

SaunaPod Comparisons (Steam vs. Infrared)

Vital+ SaunaPods

What are the Ice Bath Specifications, Design Features & Inclusions

How long should I stay in my ice bath?

What are the Ice Bath Specifications, Design Features & Inclusions copy

How long does the Ice Bath take to set up?

How often do I have to replace the water in my Ice Bath?

Do I need to add ice every time?

Is it safe to fully submerge my torso and head?

Is it suitable for indoor or outdoor use?

Does the Barrel come with a drain system?

Can I move the Bath once filled?

Ice Bath Pod

What are the Ice Bath Barrel Specifications, Design Features & Inclusions

How long does the Ice Bath Barrel take to set up?

How cold should the water be for an ice bath?

Do I need any special installation?

How often do I have to replace the water in my Ice Bath Barrel?

What’s unique about the Ice Bath Barrel design?

How do I fill the Ice Bath Barrel?

Can I move the Barrel once filled?

Can two people share an Ice Bath Barrel?

Does it include a cover?

Ice Bath Barrel

What are the Ice Bath Pro Specifications, Design Features & Inclusions

How long does the Ice Bath Pro take to set up?

How quickly can it cool water?

How often do I have to replace the water in my Ice Bath Pro?

What distinguishes the Ice Bath Pro from a standard ice bath?

Does the Ice Bath Pro require special installation?

Is the Ice Bath Pro suitable for commercial or gym use?

How durable is the Ice Bath Pro’s exterior?

Ice Bath Pro

What is the size difference?

How do I choose between a standard Ice Bath, Barrel, or Pro model?

Which model retains cold temperatures the longest?

Which design is best for frequent, high-intensity use?

Do all models support a Chiller hookup?

Ice Bath Comparisons (Bath vs Barrel vs Pro)

Vital+ Ice Baths

What are the Chiller Specifications, Design Features & Inclusions

What is a Chiller and how does it work with an ice bath?

Do I need a Chiller if I use ice regularly?

How do I install the Chiller?

Are Chillers noisy or disruptive?

Can a Chiller handle extremely hot ambient climates?

Does a Chiller require special electrical work?

Is the Chiller compatible with all Vital+ ice bath models?

Chiller

What are the Chiller Specifications, Design Features & Inclusions copy

What is a Chiller and how does it work with an ice bath? copy

Do I need a Chiller if I use ice regularly? copy

How do I install the Chiller? copy

Are Chillers noisy or disruptive? copy

Can a Chiller handle extremely hot ambient climates? copy

Does a Chiller require special electrical work? copy

Is the Chiller compatible with all Vital+ ice bath models? copy

Chiller Ultra

What are the Chiller Max Specifications, Design Features & Inclusions

How long does the Chiller Max take to chill the water temperature

Can I leave the Chiller Max on at all times?

What makes the Chiller Max different from a standard Chiller?

Does the chiller max offer a heating function?

Is the Chiller Max compatible with all Ice bath models?

Chiller Max

Specifications Differences

How long does each Chiller unit take to cool water?

How do I choose between a Chiller, Chiller Ultra X2 and the Chiller Max?

Chiller Comparisons (Chiller vs Chiller Max)

Vital+ Chillers

What are the health benefits associated with using an Ice Baths?

Does an ice bath help with weight loss?

Ice Baths Benefits

What are the health benefits associated with using the Infrared SaunaPod?

What are the health benefits associated with the Steam SaunaPod?

What are the health benefits associated with Chromothreapy?

Does an infrared sauna burn calories and support weight loss?

SaunaPod Benefits

What are the benefits of contrast therapy?

What are the steps used in contrast therapy?

Contrast Therapy Benefits

Ice Bath & SaunaPod Benefits

Shipping Policy

Warranty Policy

Returns and Refund Policy

Policies

SaunaPod Safety Guidelines

Ice Bath Safety Guidelines

Health & Safety FAQs

Are your saunas or ice baths certified by safety or quality organizations?

Do Vital+ products emit any harmful chemicals during operation?

What chemicals are used in the water treatment or sanitizing processes for Vital+ ice baths, and are they safe?

Are any materials or chemicals used in Vital+ products known to trigger allergies or sensitivities?

What safety certifications does Vital+ hold to ensure our products meet chemical safety standards?

How can I be sure that using Vital+ products won’t expose me to harmful chemicals?

Safety & Certification

General Safety Guidelines & Certifications

How often should I change or treat the water in my ice bath?

What products can I use to sanitize my ice bath water?

How do I clean residue or dirt from the inside walls of my ice bath?

Do I need to empty the bath for deeper cleaning?

How do I fill and drain the Ice Bath?

How does the outside temperature effect the Ice Bath temperature?

I need to complete patching of the tub

How much chemicals, salts or magensium can I add to my set up with the chiller?

Ice Bath Maintenance

How do I set up my chiller?

There is no water circulating/water is not pumping

There is weak water flow

The chiller pump is making a noise / water will not pump

Everything you need to know about your chiller settings

I have leaks in my Chiller set up

What do the different lights and symbols on the chiller mean?

Chiller Maintenance

How do I clean it?

How do I handle mineral buildup in a steam sauna?

Are there any extra steps to prevent mold or mildew?

Saunas Maintenance (Steam & Infrared)

Why is it important to replace filters regularly?

How often should I clean/replace the filters and my Ice Bath

Filter Maintenance and Replacement

Maintenance & Troubleshooting

What is your shipping policy?

Where are you orders shipped from?

How long does shipping take?

How can I track my order?

Do you ship internationally, and what are the delivery times?

What are the shipping costs?

How do you handle customs fees, duties, and taxes?

My order is delayed – what should I do?

What if my package arrives damaged?

What if I am not home to receive my delivery?

Can I change my shipping address after placing an order?

Shipping & Delivery

What is your warranty policy?

What is your returns and refund policy?

How do I initiate a return?

Who is responsible for return shipping costs?

How long does it take to process a return or warranty claim?

What is the process for receiving a replacement product?

What should I do if my product arrived damaged?

Can I exchange a product instead of receiving a refund?

Returns, Warranty & Replacements

What payment methods do you accept?

Do you offer financing or installment payment options?

How is the pricing determined for my order?

Can I change or cancel my order if I notice a pricing or payment error?

What should I do if I experience issues during payment or with currency conversion?

Do you offer price adjustments for recent purchases during sales?

Can I purchase the chiller separately and add it to an ice bath at a later time?

What are your customer support hours of operation?Updated 2 months ago