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Customer Service Support

What are your customer support hours of operation?

Our support team is available Monday to Friday, 9 AM–5 PM (SYD Aus time). We respond to emails and other enquiries within 24–48 hours and aims to respond to inquiries within 1-2 business days. Our team are capable and willing to answer all of your pr

Are there support videos or YouTube guides for setup and troubleshooting?

Yes. Visit our official YouTube channel (search “Vital+ Wellness”) for video demos, unboxing, and troubleshooting tutorials.

How can I contact Vital+ for help?

Submit a ticket via the “Contact Us” form on our website

Where can I find product manuals or user guides?

Manuals are included with each product and can also be downloaded from our website’s Support section. These are included upon delivery of your desired product and include the product specifications, set up and user guides, product components and QR c

How do I get support if my product arrives damaged?

Contact us within 48 hours of delivery with photos. We’ll guide you through the claims, warranty or replacement process. Refer to our Returns, Warranty and Replacements or our policies for more details.

Can I track my order online?

Yes. Once your order ships, you’ll receive a tracking link via email. Check your spam folder if you don’t see it.

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