Our support team is available Monday to Friday, 9 AM–5 PM (SYD Aus time). We respond to emails and other enquiries within 24–48 hours and aims to respond to inquiries within 1-2 business days. Our team are capable and willing to answer all of your pr
Yes. Visit our official YouTube channel (search “Vital+ Wellness”) for video demos, unboxing, and troubleshooting tutorials.
Submit a ticket via the “Contact Us” form on our website
Manuals are included with each product and can also be downloaded from our website’s Support section. These are included upon delivery of your desired product and include the product specifications, set up and user guides, product components and QR c
Contact us within 48 hours of delivery with photos. We’ll guide you through the claims, warranty or replacement process. Refer to our Returns, Warranty and Replacements or our policies for more details.
Yes. Once your order ships, you’ll receive a tracking link via email. Check your spam folder if you don’t see it.