Cleaning, Care and Maintenance
The metal bands around the tub feel loose. Is that normal?
The stainless compression bands help maintain structural integrity. If bands appear loose:. Do not attempt major adjustments. Send photos first. Band tension can shift during transport or seasonal changes, but improper adjustment can damage the tub.
Any special care for the cedar wood?
The warranty excludes damage from improper installation, chemical misuse, inadequate drainage or freeze damage — so ensure correct installation, avoid harsh chemicals not recommended in the manual, and keep the tub drained & dry when out of use or be
There are visible gaps between the cedar staves. Is this normal?
Minor gaps can occur before the tub is filled, particularly in dry climates. Once filled, the wood naturally swells and seals. If:. Gaps remain after filling. Water leaks through the wood itself. The gaps widen over time. Please stop use and contact
The wood looks discoloured. Is that covered?
Natural cedar can change tone slightly over time due to:. Sun exposure. Moisture. Environment. However, if you notice:. Dark staining. Unusual patching. Mold-like growth. Structural soft spots. Please send photos. Improper chemical use or prolonged m
The tub is leaking. How do I know where it’s coming from?
First, determine the source:. Check the drain valve. Check all fittings. Inspect liner seams. Look underneath the tub. If water appears to be coming through the cedar walls, stop use and contact us immediately. Please send:. Full interior liner photo
What basic maintenance is required to keep my cedar tub and chiller healthy?
Key points:. (1) Follow the product user manual for the chiller and tub;. (2) Maintain filters/strainers and clear water inlets/outlets per manual;. (3) Ensure adequate drainage and never allow standing water to freeze inside the tub or lines;. (4) F
The tub doesn’t sit level. What should I do?
The tub must sit on:. A completely level surface. A stable, load-bearing base. A surface that can support the filled weight. If it rocks or tilts:. Check the floor with a spirit level. Ensure the base is flat and stable. Uneven support can cause stre
Do I need to winterise the tub or chiller?
Yes — do not leave water sitting where it can freeze inside the tub or chiller plumbing. The warranty excludes freeze damage. For seasonal closures follow the user manual instructions for draining, flushing lines and protecting the chiller. If in dou