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Returns, Warranty & Replacements

What is your warranty policy?

Limited WarrantyThis Limited Warranty is provided in addition to, and does not supersede, any non-excludable statutory rights you may hold under relevant law. It does not limit or override those rights in any way. Consumers may submit a claim under t

What is your returns and refund policy?

We want you to be fully satisfied with your Vital+ purchase. If, for any reason, you wish to return an item, please review the guidelines below.

How do I initiate a return?

To start a return, please contact our customer support team by email or phone with your order number and the reason for return. We will verify your eligibility and provide you with a Return Merchandise Authorization (RMA) number along with clear repa

Who is responsible for return shipping costs?

If the product is being returned due to a manufacturing defect or shipping damage, Vital+ will cover the return shipping cost. For returns resulting from a change of mind or user error, the customer will be responsible for return shipping fees.

How long does it take to process a return or warranty claim?

Once we receive the returned product, our standard inspection process takes approximately 7–10 business days. After inspection, we will process the appropriate repair, replacement, or refund. Overall processing times may vary slightly based on the pr

What is the process for receiving a replacement product?

If your product qualifies for a replacement or replacement component under our warranty or returns policy, you will receive an RMA number and repackaging instructions. Upon receipt and inspection of the returned item, a replacement (new or refurbishe

What should I do if my product arrived damaged?

If your product is damaged on arrival, please document the damage with clear photos (including the original packaging) and contact our support team immediately (ideally within 48 hours). We will arrange for an RMA and handle the return process, inclu

Can I exchange a product instead of receiving a refund?

Yes. In many cases, if you’d prefer to exchange your product, we can process an exchange once the returned item has been inspected and approved. Please contact our support team to discuss your options, and we will guide you through the exchange proce

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