Limited WarrantyThis Limited Warranty is provided in addition to, and does not supersede, any non-excludable statutory rights you may hold under relevant law. It does not limit or override those rights in any way. Consumers may submit a claim under t
We want you to be fully satisfied with your Vital+ purchase. If, for any reason, you wish to return an item, please review the guidelines below.
We accept returns for most products within 90 days of delivery provided the item is new, unused, and in its original packaging. Certain items (e.g., custom orders or final sale items) may be excluded. Please refer to our detailed Returns Policy on ou
To start a return, please contact our customer support team by email or phone with your order number and the reason for return. We will verify your eligibility and provide you with a Return Merchandise Authorization (RMA) number along with clear repa
If the product is being returned due to a manufacturing defect or shipping damage, Vital+ will cover the return shipping cost. For returns resulting from a change of mind or user error, the customer will be responsible for return shipping fees.
Once we receive the returned product, our standard inspection process takes approximately 7–10 business days. After inspection, we will process the appropriate repair, replacement, or refund. Overall processing times may vary slightly based on the pr
If your product qualifies for a replacement or replacement component under our warranty or returns policy, you will receive an RMA number and repackaging instructions. Upon receipt and inspection of the returned item, a replacement (new or refurbishe
If your product is damaged on arrival, please document the damage with clear photos (including the original packaging) and contact our support team immediately (ideally within 48 hours). We will arrange for an RMA and handle the return process, inclu
Yes. In many cases, if you’d prefer to exchange your product, we can process an exchange once the returned item has been inspected and approved. Please contact our support team to discuss your options, and we will guide you through the exchange proce