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Warranty
What is the warranty?
The XEN comes with a 3-Year Warranty. We build saunas to last a lifetime. Our carbon mica heaters are rated for 50,000+ hours of use, and we back that quality with a robust support structure. 1. Our Warranty Coverage. 3-Year Parts Warranty: We cover
How do I request the extended 12-month warranty?
Purchase the optional extended warranty at checkout or Contact Support within the ordering window, or immediately after purchase.
Does the warranty cover glass breakage?
Warranty covers manufacturing defects. Glass damaged in transit is handled via Carrier Claims — document damage at delivery & Contact Support for return instructions.