NZ Shipping PolicyUpdated an hour ago

Shipping to New Zealand — Updated 20/1/26

Effective immediately, orders containing certain products (including the Ultra X2 Chiller) will be fulfilled from different locations to get products to you faster.

📦 How NZ Orders Are Shipped

Split Shipping Applies for Bundles with the Ultra X2

• If your order includes an Ultra X2 Chiller (or any bundle that contains it), your shipment may arrive in more than one delivery.

• This is because different items in your order are shipped from different fulfilment centres.
  
  

✈️ Fulfilment Locations & Timelines

• Ultra X2 Chiller
  

  • Shipped from Auckland, New Zealand

  • Estimated delivery: 2–5 business days
    

• Other Items in Your Order
  

  • Fulfilled from our Sydney, Australia warehouse

  • Delivery timeline follows our standard international shipping policy 5-7 business days
    

You will receive separate tracking numbers for each shipment where applicable.

⏳ Order Processing

• All NZ orders are processed within 1–2 business days from the date of purchase from the designated fulfilment centre

📝 What This Means for You

• You may receive parts of your order earlier than the rest.

• Shipping charges shown at checkout already account for split shipping — no extra costs for multiple deliveries.
  
  

🔄 Returns for NZ Orders

• ALL Stock in NZ incl. Ultra X2 Chiller Returns 
  

  • Can now be returned locally to our Auckland facility (details provided after requesting a return).
    

• Other Products
  

  • Continue to follow the existing return process to our international return centre as noted in the broader policy.
    
    

⚠️ Note: If your order ships in multiple packages, each returned item needs to follow the correct return location and process. Our CS team will confirm this when issuing return instructions.

📍 Tracking & Support

• You will receive tracking details for each shipment as soon as they are available.

For questions about your delivery status, please contact our support team.