Tracking Your Order at Vital+Updated 2 days ago

Everything you need to know about what happens after you place an order with Vital+ from confirmation through to delivery.

Before your order ships

Once your order is placed, you'll receive an order confirmation email with your order details and summary. This confirms we've received your order and is sent automatically from our store. Your order will then be processed and dispatched within the following timeframes:

What counts as a premium product? Premium items include cedar tubs, saunas, and other made-to-order or backorder products. These are often built or sourced specifically for your order, which is why lead times are longer. If your order includes a premium item, this will be noted on the product page at the time of purchase.

Split shipments

In most cases, we default to shipping all items in your order together. However, if your order contains both standard and premium items, they may ship separately. You'll receive individual tracking notifications for each shipment; so don't worry if one arrives before the other. Items on backorder will always default to ship together.

Things that can delay fulfilment

Most orders dispatch on time. The following can occasionally cause delays:

• Pre-orders and backorders — the estimated dispatch date will be shown on the product page. These items ship as soon as stock becomes available. Learn more here.
• Split shipments — if your order contains multiple products, they may be fulfilled from different warehouses, each with its own tracking number.
• High demand periods — during sales events or product launches, processing times may extend slightly. We'll communicate any known delays.
• Address issues — if there's a problem with your shipping address, our team will reach out before dispatching. Check your email if your order seems delayed.

Your dispatch email and tracking number

1. When your order ships, you'll receive a dispatch confirmation email with your tracking number and a direct link to follow your delivery in real time.
2. Allow 24–48 hours after receiving your dispatch email for your tracking link to become active. It can take time for the carrier's system to register the shipment.
3. Can't find the email? Check your spam or junk folder and search for emails from Vital+ or getvitalplus.com.
4. Still nothing? Contact us with your order number and we'll locate your tracking details for you.

How tracking works

• Vital+ ships from multiple warehouses across different regions and works with a number of fulfilment and carrier partners depending on your location and what you've ordered. You may see different carriers across different orders and that's completely normal.
• Every order has a trackable shipment number regardless of which carrier is handling your delivery. Use the link in your dispatch email to follow your order in real time.
• Standard delivery — portable products such as ice bath tubs, saunas, and chillers typically ship via standard carriers with door-to-door delivery.
• Freight and white-glove delivery — larger premium items such as the XEN Sauna or Cedar Tubs may be handled by specialist freight partners. These deliveries may involve scheduled time windows or kerbside delivery rather than standard door-to-door. Any specific requirements will be communicated at the time of dispatch. If you're expecting a freight delivery, make sure someone is available to receive it as these shipments typically require a signature and cannot be left unattended.

Notifications you'll receive

We'll keep you updated throughout your delivery journey. You can expect to hear from us at the following stages:

• Order placed — confirmation that we've received your order
• Order processing — your order is being prepared for dispatch
• Order fulfilled — your order has left the warehouse
• In transit — your order is on its way
• Delivery arriving soon — your order is nearly there
• Out for delivery — your order is with the carrier for delivery today
• Delivered — your order has been delivered

If anything changes along the way, you may also receive:

• Shipment delayed — if your delivery is running behind schedule
• Estimated delivery date revised — if your delivery window has shifted

All notifications are sent to the email address used at checkout. You can also opt into SMS updates via your tracking link. Open the link from your dispatch email and enter your mobile number when prompted.

Something look wrong with your tracking?

If your tracking hasn't updated in more than 3 business days, or your order shows as delivered but hasn't arrived, get in touch with your order number and we'll investigate with the carrier.

For general questions about your order status, delayed shipments, or anything else, we respond to most enquiries within 1–2 business days.