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Shipping & Delivery

What is your shipping policy?

Where do we ship from? Australia & New Zealand: Our orders are all shipped from our warehouse in Sydney, Australia to all locations in Australia and New ZealandUnited States: Our orders are all shipped from our warehouse in Los Angeles, CaliforniaUni

Where are you orders shipped from?

AU & NZ: Our orders are all shipped from our warehouse in Sydney, Australia. US: Our orders are all shipped from our warehouse in Los Angeles, California

How long does shipping take?

How long does delivery take? AustraliaParcel Post (standard delivery): Same state: 2-3 business days, Interstate: 3-6 business dayExpress Shipping: Same state: 1-2+ business days, Interstate: 1-3+ business days. New Zealand: 4-7 business days from or

How can I track my order?

Once your order is shipped, you will receive a tracking link via email which will provide you updates on the delivery journey with our courier partners. You can also log in to our carrier partners online order portal to view real-time updates. Note:

Do you ship internationally, and what are the delivery times?

Yes, we ship internationally from Australia to New Zealand ONLY. Delivery times for international orders generally range from 4-7 business days, depending on the destination. Please be aware that customs duties, taxes, or brokerage fees may apply and

What are the shipping costs?

Shipping CostsStandard Shipping Costs are included in the cost of the final purchase priceExpress Shipping Options may be available at checkout. Additional charges apply, review your options at checkout for delivery timeframes and costs. Reshipping:

How do you handle customs fees, duties, and taxes?

For international shipments, any customs fees, import duties, or taxes are the responsibility of the customer. Please check with your local customs office for more details, as these fees are not included in the purchase price.

My order is delayed – what should I do?

If your order is delayed, please first check your tracking link provide by email or the Shopify app for any updates. Delays can occur due to carrier issues or customs processing. If your tracking information has not updated or if your order is signif

What if my package arrives damaged?

We apologize for any inconvenience caused. If your package arrives damaged, please document the damage with clear photos (including the packaging) and contact our support team immediately. A return or replacement process, and for damaged items under

What if I am not home to receive my delivery?

If you are not available at the time of delivery, please check with the carrier for options such as rescheduling delivery, providing delivery instructions, or redirecting the package to an alternative address. You can also contact our support team fo

Can I change my shipping address after placing an order?

Changes to your shipping address can be accommodated if your order has not yet shipped. If you need to update your address, please contact our customer support as soon as possible. If the order is already in transit, you may have the option to contac

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