Where do we ship from? Australia & New Zealand: Our orders are all shipped from our warehouse in Sydney, Australia to all locations in Australia and New ZealandUnited States: Our orders are all shipped from our warehouse in Los Angeles, CaliforniaUni
AU & NZ: Our orders are all shipped from our warehouse in Sydney, Australia. US: Our orders are all shipped from our warehouse in Los Angeles, California
How long does delivery take? AustraliaParcel Post (standard delivery): Same state: 2-3 business days, Interstate: 3-6 business dayExpress Shipping: Same state: 1-2+ business days, Interstate: 1-3+ business days. New Zealand: 4-7 business days from or
Once your order is shipped, you will receive a tracking link via email which will provide you updates on the delivery journey with our courier partners. You can also log in to our carrier partners online order portal to view real-time updates. Note:
Yes, we ship internationally from Australia to New Zealand ONLY. Delivery times for international orders generally range from 4-7 business days, depending on the destination. Please be aware that customs duties, taxes, or brokerage fees may apply and
Shipping CostsStandard Shipping Costs are included in the cost of the final purchase priceExpress Shipping Options may be available at checkout. Additional charges apply, review your options at checkout for delivery timeframes and costs. Reshipping:
For international shipments, any customs fees, import duties, or taxes are the responsibility of the customer. Please check with your local customs office for more details, as these fees are not included in the purchase price.
If your order is delayed, please first check your tracking link provide by email or the Shopify app for any updates. Delays can occur due to carrier issues or customs processing. If your tracking information has not updated or if your order is signif
We apologize for any inconvenience caused. If your package arrives damaged, please document the damage with clear photos (including the packaging) and contact our support team immediately. A return or replacement process, and for damaged items under
If you are not available at the time of delivery, please check with the carrier for options such as rescheduling delivery, providing delivery instructions, or redirecting the package to an alternative address. You can also contact our support team fo
Changes to your shipping address can be accommodated if your order has not yet shipped. If you need to update your address, please contact our customer support as soon as possible. If the order is already in transit, you may have the option to contac