Australia + New ZealandUpdated a day ago
Where we ship from
All Australia and New Zealand orders are fulfilled from our Sydney, Australia warehouse.
Carriers
- Australia: Australia Post or Direct Freight Express
- New Zealand: Australia Post and NZ Post
Dispatch timeframe
Orders are dispatched within 1–2 business days, Monday to Friday, excluding public holidays.
Delivery timeframes
Australia
| Standard | Express | |
|---|---|---|
| Same state (metro) | 2–3 business days | 1–2 business days |
| Interstate | 3–6 business days | 1–3 business days |
| Remote and rural | 7–10 business days | Contact us |
New Zealand
Standard delivery: 4–7 business days from dispatch.
NZ split shipment notice
If your order includes an Ultra X2 Chiller, your order may arrive in more than one delivery:
- Chiller: ships from Auckland, NZ — 2–5 business days
- All other items: ship from Sydney — 5–7 business days
You will receive separate tracking numbers for each shipment. No additional shipping charges apply for split deliveries.
Tracking
Tracking details are sent by email once your order leaves the warehouse. Allow 24–48 hours for tracking to become active. If you can't find the email, check your spam or junk folder.
Customs and duties: New Zealand
Import duties and taxes may apply to New Zealand orders. These are the responsibility of the customer and are not included in your order total at checkout.
Package not arrived?
Allow the full delivery timeframe before getting in touch. If your order hasn't arrived within 2 business days of receiving a delivery confirmation, contact us at [email protected] with your order number.
Damaged on arrival?
Please contact us at [email protected] with your order number, images or videos of the condition you've received the order in and we will support you from there.