Where we ship from. US orders are fulfilled from our primary warehouse in Salt Lake City, Utah. Some products, may ship from our partner fulfilment centre in Chino, California. If your order ships from a different location, this will be reflected in

Where we ship fromUS orders are fulfilled from our primary warehouse in Salt Lake City, Utah. Some products, may ship from our partner fulfilment centre in Chino, California. If your order ships from a different location, this will be reflected in your tracking details.<hr>CarriersUPS, USPS, or other carriers for portable and accessories shipped parcel or carton.XPO, ABF, R&amp;L or other carriers for premium products shipped via crate or pallet.<hr>Dispatch timeframeOrders are dispatched within 1&#x2013;2 business days, Monday to Friday, excluding US federal holidays.<hr>Delivery timeframes<table style="margin-right: calc(0%); width: 100%;" class="fr-table-selection-hover"><thead><tr><th scope="col" style="background-color: rgb(0, 0, 0);"> </th><th scope="col" style="background-color: rgb(0, 0, 0);">Estimated delivery from dispatch</th></tr></thead><tbody><tr><td>Standard (continental US)</td><td>1&#x2013;4 business days</td></tr><tr><td>Regional and remote</td><td>5&#x2013;8 business days</td></tr><tr><td>Hawaii and Alaska</td><td>5&#x2013;8 business days</td></tr></tbody></table><hr>Freight deliveries: XEN Sauna, Cedar Tub, Acrylic TubLarge or heavy items ship via freight carrier. The carrier will contact you directly to schedule a delivery appointment. Someone must be present to accept freight deliveries. If you miss your appointment, the carrier will make contact to reschedule.<hr>White glove delivery: XEN SaunaIn-home delivery and assembly is available in select regions for the XEN Sauna. Contact us at <a href="mailto:support@getvitalplus.com">support@getvitalplus.com</a> at the time of ordering to check availability in your area. The option for this service is available on the product page.<hr>TrackingTracking details are sent by email once your order leaves the warehouse. Allow 24&#x2013;48 hours for tracking to become active. If you can&apos;t find the email, check your spam or junk folder.<hr>Package not arrived?Allow the full delivery timeframe before getting in touch. If your order hasn&apos;t arrived within 2 business days of receiving a delivery confirmation, contact us at <a href="mailto:support@getvitalplus.com">support@getvitalplus.com</a> with your order number.<hr>Damaged on arrival?Please&#xA0;contact us at <a href="mailto:support@getvitalplus.com">support@getvitalplus.com</a> with your order number, images or videos of the condition you&apos;ve received the order in and we will support you from there.<hr>Ordering from outside the US?We currently ship to Australia, New Zealand, the United Kingdom, and the United States. If you&apos;re based elsewhere, see International Shipping.

United States

Where we ship from. All UK orders are fulfilled from our warehouse in Essex, United Kingdom. Carriers. DPD. Dispatch timeframe. Orders are dispatched within 1–2 business days, Monday to Friday, excluding UK bank holidays. Delivery timeframes. Large o

Where we ship fromAll UK orders are fulfilled from our warehouse in Essex, United Kingdom.<hr>CarriersDPD.<hr>Dispatch timeframeOrders are dispatched within 1&#x2013;2 business days, Monday to Friday, excluding UK bank holidays.<hr>Delivery timeframes<table style="margin-right: calc(0%); width: 100%;"><thead><tr><th scope="col" style="background-color: rgb(0, 0, 0);"> </th><th scope="col" style="background-color: rgb(0, 0, 0);">Estimated delivery from dispatch</th></tr></thead><tbody><tr><td>Major cities</td><td>1&#x2013;3 business days</td></tr><tr><td>Remote and rural areas</td><td>3+ business days</td></tr><tr><td style="null">Northern Ireland</td><td style="null">3-5 business days</td></tr></tbody></table> Large or heavy items may require additional handling time. We&apos;ll confirm timing at dispatch if this applies to your order.<hr>TrackingTracking details are sent by email once your order leaves the warehouse. Allow 24&#x2013;48 hours for tracking to become active. If you can&apos;t find the email, check your spam or junk folder.<hr>Package not arrived?Allow the full delivery timeframe before getting in touch. If your order hasn&apos;t arrived within 2 business days of receiving a delivery confirmation, contact us at <a href="mailto:support@getvitalplus.com">support@getvitalplus.com</a> with your order number.<hr>Damaged on arrival?Please&#xA0;contact us at <a href="mailto:support@getvitalplus.com">support@getvitalplus.com</a> with your order number, images or videos of the condition you&apos;ve received the order in and we will support you from there.<hr>Ordering from outside the UK?We currently ship to Australia, New Zealand, the United Kingdom, and the United States. If you&apos;re based elsewhere, see International Shipping.

United Kingdom

Where we ship from. All Australia and New Zealand orders are fulfilled from our Sydney, Australia warehouse. Carriers. Dispatch timeframe. Orders are dispatched within 1–2 business days, Monday to Friday, excluding public holidays. Delivery timeframe

Where we ship fromAll Australia and New Zealand orders are fulfilled from our Sydney, Australia warehouse.<hr>Carriers<ul><li style="font-size: 14px;">Australia: Australia Post or Direct Freight Express</li><li style="font-size: 14px;">New Zealand: Australia Post and NZ Post</li></ul><hr>Dispatch timeframeOrders are dispatched within 1&#x2013;2 business days, Monday to Friday, excluding public holidays.<hr>Delivery timeframesAustralia<table style="margin-right: calc(-1%); width: 101%;"><thead><tr><th scope="col" style="background-color: rgb(0, 0, 0);"> </th><th scope="col" style="background-color: rgb(0, 0, 0);">Standard</th><th scope="col" style="background-color: rgb(0, 0, 0);">Express</th></tr></thead><tbody><tr><td>Same state (metro)</td><td>2&#x2013;3 business days</td><td>1&#x2013;2 business days</td></tr><tr><td>Interstate</td><td>3&#x2013;6 business days</td><td>1&#x2013;3 business days</td></tr><tr><td>Remote and rural</td><td>7&#x2013;10 business days</td><td>Contact us</td></tr></tbody></table> New ZealandStandard delivery: 4&#x2013;7 business days from dispatch.<hr>NZ split shipment noticeIf your order includes an Ultra X2 Chiller, your order may arrive in more than one delivery:<ul><li style="font-size: 14px;">Chiller:&#xA0;ships from Auckland, NZ &#x2014; 2&#x2013;5 business days</li><li style="font-size: 14px;">All other items: ship from Sydney &#x2014; 5&#x2013;7 business days</li></ul>You will receive separate tracking numbers for each shipment. No additional shipping charges apply for split deliveries.<hr>TrackingTracking details are sent by email once your order leaves the warehouse. Allow 24&#x2013;48 hours for tracking to become active.&#xA0;If you can&apos;t find the email, check your spam or junk folder.<hr>Customs and duties: New ZealandImport duties and taxes may apply to New Zealand orders. These are the responsibility of the customer and are not included in your order total at checkout.<hr>Package not arrived?Allow the full delivery timeframe before getting in touch. If your order hasn&apos;t arrived within 2 business days of receiving a delivery confirmation, contact us at <a href="mailto:support@getvitalplus.com">support@getvitalplus.com</a> with your order number.<hr>Damaged on arrival?Please&#xA0;contact us at <a href="mailto:support@getvitalplus.com">support@getvitalplus.com</a> with your order number, images or videos of the condition you&apos;ve received the order in and we will support you from there.

Australia + New Zealand

Vital+ currently ships from regional warehouses in Australia, the United Kingdom, and the United States to customers in the following markets:. We do not currently offer direct shipping to countries outside these regions through our standard checkout

Vital+ currently ships from regional warehouses in Australia, the United Kingdom, and the United States to customers in the following markets:<ul><li style="font-size: 14px;">Australia and New Zealand (fulfilled from Sydney)</li><li style="font-size: 14px;">United Kingdom (fulfilled from Essex)</li><li style="font-size: 14px;">United States (fulfilled from multiple locations)</li></ul>We do not currently offer direct shipping to countries outside these regions through our standard checkout.<hr>Warranty and support for international ordersWarranty support for orders shipped internationally outside our standard regions is handled on a case-by-case basis. Please discuss this with our team before purchasing so we can confirm what coverage applies to your region and how any claims would be managed.<hr>Delivery timeframesInternational delivery timeframes vary significantly depending on destination, carrier, customs clearance, and whether a freight forwarder is involved. Our team will provide estimated timeframes as part of your quote.<hr>We&apos;re actively expanding our shipping regions. Check back for updates or follow us to stay informed.

Rest Of World

Import duties, taxes, and customs fees are the responsibility of the buyer and are not included in your order total at checkout. These charges are levied by your country's customs authority and are separate to any amount paid to Vital+ at the time of

Import duties, taxes, and customs fees are the responsibility of the buyer and are not included in your order total at checkout. These charges are levied by your country&apos;s customs authority and are separate to any amount paid to Vital+ at the time of purchase.&#xA0;The amount you may be charged depends on several factors that include:<ul><li style="font-size: 14px;">Your destination country and its import regulations</li><li style="font-size: 14px;">The product type and its customs classification (HS code)</li><li style="font-size: 14px;">The declared value of the shipment</li><li style="font-size: 14px;">Whether your country applies a de minimis threshold (a minimum value below which no duties apply)</li></ul>Customs fees are typically collected by the carrier or customs authority before or at the point of delivery. In some countries, your order may be held at customs until payment is made.&#xA0;Vital+ is required to declare the full and accurate value of all shipments on customs documentation.&#xA0;We are unable to under-declare values or mark shipments as gifts to reduce customs liability.We recommend checking with your country&apos;s customs authority or speaking with a local freight forwarder before placing an international order to understand what charges may apply. Charges can vary significantly by country and product category, and are outside of our control once a shipment has left our warehouse.&#xA0;If your order is held and you have questions, contact us at <a href="mailto:support@getvitalplus.com">support@getvitalplus.com</a> and we&apos;ll help where we can.

Duties, Taxes, and Customs

vitalplus-au

Understand how and when your Vital+ order will be delivered. Region-specific shipping policies, delivery timeframes and what to do if something goes wrong.